Nina Mar

About the Candidate

OBJECTIVE: To be an employee with a strong interpersonal and organizational skills and a keen ability to multi-task a variety of challenges and responsibilities with a challenging position at a firm which will allow me to further utilize my existing skills and enable to acquire new abilities.

SUMMARY OF QUALIFICATIONS: 
More than 7 years of extensive customer services experience.
Strong ability to lead and train staff
Remarkable ability to communicate effectively
Deep ability to compile information and prepare reports.
Excellent coordinating skills.

SKILLS: 

Zendesk
MS Word
MS Excel
Written Communication
Customer Service
Interdepartmental Coordination
Email Management
Organizing

ACHIEVEMENTS: 
Coaching Onboarding Training
Mentorship Training
TL 101 Training

EMPLOYMENT HISTORY: 

Customer Service Representative (November 2018- December 2022)
Teletech Holdings Inc.
Level 2, Robinsons Place, Santo Domingo, Cainta, 1900 Rizal, Philippines

Duties: 
1. Customer Service Associate 
Maintain a positive, empathetic, and professional attitude toward customers always.
Respond promptly and effectively to customer inquiries.
Acknowledge and resolve customer complaints.
Walk customers through basic troubleshooting or setup processes.
Ensure customer satisfaction and provide professional customer support.

2. Mentor 
Provide Guidance, advice, feedback and support to mentee.
Facilitate learning Opportunities by providing tools to mentees and at the same time build trust through engagement become a better version of themselves.
Challenge Each other with Open-Ended and Curious Questions
Reason for Leaving: Better Opportunity

Independent Contractor (July 2012-January 2018)
Freelance- Work from Home

Duties: 
Made sure clients go to websites.
Get more clients to subscribe for memberships
Answer Queries
Set appointments for Real Estate brokers
Reason for leaving: Better Opportunity

Administrative Assistant (December 2008-June 2012)
UKLINK PROMOTIONS, INCORPORATED
2nd floor, JY Square Discovery Mall, Salinas Drive, Lahug, Cebu city

Duties: 
1. Administration
Handle calls and promptly forward them to the appropriate person
Handle Emails (sending and responding) to clients’ queries.
Handle Rescheduling of appointments.
Create and revise systems and procedures by analyzing operating practices and recordkeeping systems.
Resolve problems by coordinating the preparation of reports and identifying solutions.
Contribute to team effort by accomplishing results as needed.

2. Assistant Manager
Contribute to team effort by accomplishing related results as needed.
Complete operational requirements by scheduling and assigning tasks, expediting work results.
Create and revise systems and procedures by recordkeeping systems and implementing changes.
Develop administrative staff by providing information.
Maintain workflow by developing reporting procedures
Compose and distribute inter-departmental memorandums (e-mail, documentary, and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
Reason For leaving: Tendered resignation before company declares bankruptcy

EDUCATION: 

University of San Carlos- Main
Bachelors in science in Business Administration- Market management and entrepreneurship
College level

Character Reference: 

Sean Lawrence Abad
Teletech Holdings Inc. – Trainer
09566695687

Jellene Bandoy
Teletech Holdings Inc. – Trainer Supervisor
09772840211

Michelle Ann Ramos
Teletech Holdings Inc. – Team Leader
09773910017