Alexis Divina

About the Candidate

alexis alai M Divina
EDUCATION
Rizal High School
June 2003 to March 2007

WORK EXPERIENCE
SR. SME • CONCENTRIX • JULY 2013 – June 2023

MICROSOFT XBOX – SEPTEMBER 2018 to Nov 2022

●         Provides base level Account Specific Settings

●         Identify and solves technical issues with a variety of diagnostic tools

●         Worked closely with team members to meet or exceed all customer service requirements.

HTC – AUGUST 2017 TO SEPTEMBER 2018

●         Performs basic troubleshooting steps for smartphone issues

●         Set up repair and replacement exchange

●         Provides solutions via chat, email or phone

DISH – JULY 2013 TO AUGUST 2017

●         Performs basic troubleshooting steps to determine the root cause of the issue.

●         Identify and explains billing scenarios

●         Set up technician visits as part of next level support

TECHNICAL SUPPORT • TELEPERFORMANCE • JULY 2012 – JULY 2013

SKILLS
●         Basic to Intermediate Knowledge in Excel, Word, PowerPoint, Gmail and Google Calendar

●         Flexible to support clients via chat, email or phone