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Customer Experience and Support Coordinator

Full Time
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School Food Handler

Job Role: Customer Experience and Support Coordinator
Job Summary:
About Us:
Food Handler Solutions LLC. is an online education firm servicing food handlers across the United States. As the job requires daily contact with our customers in multiple locations the ideal candidate for this position will possess: an eagerness to continue learning and a mature, pleasant, professional attitude toward others at all times.

Position Overview:
As a Customer Experience and Support Coordinator, you will be responsible for handling customer inquiries, managing support tickets, and maintaining effective communication with clients.

Key Responsibilities:
– Effective customer support via Zendesk
– Active oversight of social media channels
– Precise data entry and management

Qualifications:
– Strong English communication skills
– Customer service experience is a MUST
– Strong attention to detail
– Social media management skills
– Organizational and multitasking abilities
– Team player
– Proficiency or willingness to learn the following software applications that we use on a daily basis is a plus (Zendesk, WordPress, Canva, Google Workspace (Docs, Sheets, Gmail, etc.), Amazon S3, Dropbox, Stripe)

What We Offer:
– Competitive salary and benefits package
– Collaborative and inclusive work environment
– Clear paths for career progression and promotions within the company
– Management values integrity so we do not use any timekeeping tools and let employees work at their own pace
– Access to online courses and skill-building resources
– Stress-free work environment with light, manageable daily tasks
– Christmas break

Work Duration: Long Time
Work Hours and Schedule: 6 hrs a day, 4 days a week with 3 days off including the weekends
Rate or Salary range: $5

Where/How to send the application?
If you are a proactive, detail-oriented individual with a passion for exceptional customer service and the ability to adapt to various software applications, we encourage you to apply! Please submit your resume and cover letter.

To ensure that you’ve thoroughly reviewed the entire job posting, kindly include your dream country to visit in your email.

Food Handler Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We look forward to reviewing your application!

Application Deadline: October 6, 2023
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