Philippines
Member Since 2023
Photo

Saturnino Ducay

About the Candidate

Experienced Virtual Assistant/Remote Employee specialized dealing with different types of calls such as dispatching, handling specialty drugs orders and insurance concerns. Experienced in Data Entry, collecting,searching data and compiling them to an accessible database . Graphic Designer, creating designs for printing business, logos and for posting

Education

JUNE 2012 - OCTOBER 2012
Cebu Institute of Technology University Civil Engineering

Studied one semester of Civil Engineering course.

JUNE 2013 - MARCH 2017
University of Cebu Lapu-Lapu and Mandaue Bachelor of Science in Marine Transportation

Graduated Marine Transportation course under NSA – Norwegian Shipowners Association scholarship program.
Graduated with a 1.75 GPA.

Experience

May 2022 - October 2023
PUBLIC SAFETY SERVICES, CALIFORNIA Dispatcher/Virtual Assistant

Handles inbound calls about security issues like public disturbance, noise complaint, parking issues and dispatching the guards to respond to the service calls. Handles Data Entry by collecting clients and guards information and making an accessible file for the team. Creating knowledge base files based on the team’s collected data. Assist new applicants to go through the application process Sending emails to clients, handling guard’s schedules and monitoring their performance and attendance.

APRIL 2021 - MAY 2022
OptumRx, Customer Service

Assist patients in setting up an order for their specialty medications, handling insurance concerns, managing their data, and making sure that they are on track with their treatment for them to feel better.

NOVEMBER 2018 - JANUARY 2021
Happy Prints Graphic Designer

Create designs depending on customers’ requests for their products, and handle social media accounts for better marketing and answering inquiries. Check stock for inventory and create files for easier monitoring of revenue and expenses.

Skills
Admin SupportCustomer ServiceData EntryDispatchEmail ManagementGoogle OperationsGraphic DesignsMicrosoft Office
Print Resume

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