About the Candidate

Enthusiastic and customer-oriented with 5 years experience in Customer Service and 2 years experience as a Cold Caller | Follow up Specialists in a Real Estate Investment Company. Equipped with a steadfast commitment in setting specific, measurable, achievable, relevant and time-bound plan to meet long term goals in your grant towards job satisfaction.

Education

March 2013 - June 2017
Kolehiyo ng Lungsod ng Lipa Bachelor of Science in Computer Science

Experience

Oct 2017 - May 2022
ResultsCx CSR | Retention Specialist

* Retained customer membership through utilization of sales and techniques.
* Addressed customer needs and outlined how continued membership will fulfill those needs.
* Met all customers guidelines including service levels, handling time and productivity.
* Responding immediately and accurately to inquiries and billing disputes.
* Explaining new services and products to existing customers.
* Analyze customers feedback and developed new techniques to ensure customer retention.

January 2022 - November 2023
Apex Capital Group VA Cold Caller | Follow up Specialist

* Cold calling, texting and emailing prospective seller.
* Delivering a scripted pitch in convincing a potential seller to sell their property at our target offer price.
* Generating leads and setting up an appointments.
* Follow up on existing leads.
* Calendar management

Skills
Calendar and Email ManagementCustomer Relationships ManagementCustomer Service ExperienceEvent and Travel coordinationExcellent in Communication and Organizational SkillsKnowledgeable in Canva and Adobe PhotoshopMeeting SchedulingMicrosoft Office Expertproject managementRetentionSalesTime Management
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