JESSA PEDROSO

About the Candidate

Jessa Mae Y. Pedroso

Licensed Psychometrician (No. 0019129)

Cagayan de Oro City, Misamis Oriental,9000, Philippines

[email protected]

0995 359 2654

Education
BS- Psychology

Xavier University- Ateneo de Cagayan

A.Y. 2014-2018

Skills
• Attention to detail
• Time management
• Calm under pressure & Adaptability
• Critical Thinking and Analysis
• Ability to work independently and as part of a team

• Advanced Written and Oral English communication skills

• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in Google Tools: Google Docs, Sheets, GMeet and Powerpoint

• With substantial experience with other tools: Click up, Klaviyo, Zendesk, Slack, Inspectlet, Typeform, Zoom, & Microsoft Teams.

Experience
1. Surplus fund Specialist (foreclosure properties)

William Wong, Private Attorney- March 21,2023- June 24,2023

Job Description

· Conduct thorough research and analysis of foreclosure cases to identify potential surplus funds.

· Review legal court orders, motions, and judgments, to determine the eligibility and amount of surplus funds available.

· Record key details of court cases, including parties involved, case timeline, motions filed, judgments, and any significant information relevant to build a potential client profile.

2. Customer Care Specialist

SUVIE- September 9, 2021- February 10,2023

Job Description

· Answer customer inquiries (Delivery and Fulfillment Issues, Refunds, Payment processes, Product inquiries, Technical support) via email

· Assisted customers with product selection, order placement, and tracking shipments, ensuring a positive buying experience.

· Manage administrative tasks related to Product Deliveries, refunds, and cancelation of product orders.

· Collaborated with Multiple teams to communicate customer feedback and suggest enhancements to improve products and services.

3. Administrative Assistant

Social Services and Labor & Employment Council-LGU June 1, 2020-July 21, 2021

Job Description

· Receiving/filing Documents from other Government Agencies such as Memorandums, Executive Orders, Invitations and Solicitations and setting appointments and

· Attend Orientations, Council Sessions, and Meetings with various government agencies & record Minutes of the Meeting.

· Interviewing and contacting potential beneficiaries of Programs Initiated/partnered by the Social Services Council.

· Organize Events/seminars initiated or partnered by the Social Services Council.

· Fieldwork: Distribution of Goods, Site visitation for beneficiaries, Distribution of Cash aids to selected beneficiaries.

4. Customer Service & Case Resolution Team

Grab Philippines- CNX CDO August 10, 2019- March 15, 2020

Job Description

· Complete Emails, inbound Calls, & Outbound calls, to service customer queries.

· Experienced in handling complex customer requests/concerns/issues and resolving conflicts effectively while assuring good quality assistance.

· Processing Orders, and Applications requested by the customers and clients.

· Ability to empathize with customers’ concerns, exhibit patience, and maintain a positive attitude while working towards a resolution.

· Create Day End Reports from customer interactions by Identifying issues and unique cases encountered enabling proactive measures for prevention.

Awards /Certificates
Concentrix
Top Performer-customer Satisfaction, February 2019

Top Performer customer Satisfaction(Case Resolution Team), March 2019

Top Performer with 100% Quality Analyst Score, April 2019