Joy Sumalpong

About the Candidate

Highly dedicated Customer Service Representative with a year of experience handling inbound and outbound call, managing email and maintaining client satisfaction. Has passion for advancing knowledge and drive to go beyond expectations.

Technical Skills 

Proficiency in Microsoft Office and Google Tools, Knowledge in handling Salesforce and Zendesk and ability to organize data on the platform instructed.

Work experience

Customer Service Representative for a year handled inbound calls for transportation and logistics support. Assigned in outbound calling to provide callbacks and extra assistance needed by clients. Gained multiple awards for monthly best call handling rating.

Education

Bachelor of Arts in Communication

Adamson University, 2015-2021

CERTIFICATE

Career Service Passer (80.81%)

Professional Exam, August 2023