Oliver Cunanan De Leon

About the Candidate

Hi my name is Oliver De Leon i am from Las Pinas City Metro Manila. I’ve worked as a Quality Analyst on a company that is under an offshore gaming industry wherein my main responsibility is to ensure that the agents are comply with the rules and policies provided by our clients and company. I remotely observe their desktop activities, review their chat interactions on each players and I collect all of these information to report any violation I found on a daily basis. Aside from this, I also worked as a Tier 2 agent/Subject Matter Expert from the 2 different companies wherein my job there is quite similar with my recent job. I am assisting frontline agents especially with escalation calls, these are the type of calls that were unable to resolve by the agent during their call. I also facilitate the training to new hires and conduct one on one coaching usually twice a week each agent to maintain or improve their performance/KPI.

As a highly motivated individual with a passion for organization and a keen eye for detail, I am excited to apply for the Virtual Assistant position. Although I am a beginner in this field, I bring a strong background as a Subject Matter Expert/Transition Coach, coupled with excellent computer skills and a commitment to top-notch customer service. I am confident that my ability to manage daily operations, coupled with my strong communication skills and problem-solving abilities, will greatly contribute to your team.

In my recent role as a Transition Coach, I honed my skills in doing Admin tasks, regularly generates reports of team performance, sending business emails to clients, doing inbound and outbound calls and also handling escalation coming from clients for my team. My ability to multitask and stay organized, even in high-pressure situations, has been commended by my previous employers.

I am also a quick learner, which I believe is a crucial trait for a Virtual Assistant. I am confident in my ability to pick up new tools and systems quickly, ensuring minimal disruption to your workflow. I am also comfortable working independently and have developed a strong sense of self-discipline and time management from my previous role as an SME.I always maintain professionalism and patience when dealing with clients, and I am adept at resolving issues efficiently and effectively.