Michael Angelo Gonzales Mongcupa

About the Candidate

Chat Support Specialist with Xbox – Stream (2014 – 2015 months)
We handle Technical Issues with Customers Account and Subscription, We do 2 to 3 chat boxes at the same time.
– Tech support Master tech at Ameriprise financial (2015 – 2017 years)
We handle Technical Issues with customers online investment accounts and Adviser Accounts.
– Bid update Specialist in Contact solutions/Office Partners360 (2017 – 2019)
We gather data about up coming BID in the area, We ask for the Bid date, Plan holders list, Addenda, Plan and Specs, and Etc.
– Team Lead in Contact solutions/Office Partners360 (2019 – 2021 – 2 years)
I handle a specific team to support with their work, and bolster them to their full potential, as well as do weekly updates with the Client.
– Admin Team Lead in Contact solutions/Office Partners360 (2021 – current – 2 years)
I handle 4 LOB with their data. I gather, extract and display data for the support team to use for their meetings with the client, as well as keep the data accurate and available to gauge each rep’s work.