Philippines
Member Since 2024
Photo

Mark Joseph Lora Arpon

About the Candidate

Flexible professional with expertise in online operations, finance, and customer service.

Domains of proficiency:

• Six years of experience guaranteeing customer satisfaction in customer service. Demonstrated the capacity to respond to various questions while having excellent communication skills.
• Two years’ experience cultivating a secure, inviting online community as a content moderator.
• Two-year financial advising: helping clients reach their financial goals.

Proficiency
• Skill in analysis
• Ability to communicate
• Capabilities for organizing
• Initiative
• Focused on the details
• Managing Time
• Adaptability and Flexibility
• Multi-tasker
• Team Player

Achievements:
• Acknowledged for providing outstanding customer service and raising contentment.
• Achieved success in helping clients reach their financial objectives by providing tailored guidance.
• Completed Executive Assistant training

Experience

Aug 2015 – Mar 2017
Teleperformance Technical Support Representative

• Enthusiastic about providing outstanding customer service and resolving technical issues.
• Able to identify and fix problems to guarantee seamless user experiences.
• Devoted to going above and beyond to support and inform clients.
• Consistently receive high survey scores each month.
• Acknowledged every quarter for exceptional performance.
• Provide quality and standard work consistently.

Apr 2017 – Aug 2021
Ibex Customer Service Representative

• skillfully handle questions and issue-solving while keeping the needs of the client in mind.
• Help clients with the billing process while putting their needs first.
• Make use of the sales experience to spot chances for cross- and upselling. • Regularly surpass daily sales targets.
• Get great customer reviews on happiness and service.
• Promote client loyalty by providing careful attention to detail and practical problem-solving.

Dec 2021 – Dec 2023
AXA Financial Advisor

A part-time financial advisor offers financial guidance and planning services on a limited schedule, assisting clients with investment decisions, budgeting, and financial goal setting, typically on a flexible, part-time basis.

Aug 2021 – Mar 2024
Concentrix Content Moderator

• Recognize and eliminate offensive or unsuitable information.
• To fix errors in multimedia content, apply segmentation and picture annotation algorithms.
• Respond to grievances from clients and inquiries about moderating choices.
• Work together with cross-functional teams to improve policies and procedures for moderation.
• Keep abreast of developments in content control and internet safety.
• Offer users advice and comments on how to create relevant material.
• Keep track of and report on trends in moderation for analysis and reporting.
• Retain secrecy and expertise when managing delicate circumstances.

Skills
adaptability and flexibleCalendar Managementdetailed oriented. analytical skills.OrganizeproactiveTeam PlayerTime Management

Candidate Video

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