Loreleen Grace B Mimay-Villaronte

About the Candidate

Laurize

LORELEEN GRACE MIMAY-VILLARONTE

Mobile: +63.991.2166132 Landline: +63.43.7865825

Email: [email protected]

Linkedin: https://www.linkedin.com/in/loreleen-grace-villaronte/

 

 

Professional Summary:

Dynamic and results-oriented professional with over two decades of diverse experience spanning recruitment, administration, logistics, sales, and customer service. Demonstrated expertise in identifying top talent, building strong relationships, and driving organizational success. Proven track record of achieving targets and exceeding expectations in fast-paced environments. Adept at leveraging a wide range of recruitment tools and techniques to source, screen, and onboard candidates effectively. Recognized for exceptional leadership, communication, and problem-solving skills. Dedicated team player with a passion for delivering exceptional results.

 

Key Skills:

•            Recruitment and Talent Acquisition

•            Candidate Sourcing and Screening

•            Relationship Building and Networking

•            Administration and Logistics Management

•            Sales and Customer Service Excellence

•            Leadership and Team Development

•            Multitasking and Time Management

•            Effective Communication and Collaboration

 

Work Experience:

PSG GLOBAL SOLUTIONS                            Remote/Makati                             October 2021 – present

Client: HUGO by RGP

Senior Recruiter Level III

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant

tracking systems, company websites, etc.

• Conducts phone interviews to pre-screen candidates, verifying their qualifications,

availability and compensation requirements; documents these interviews.

• Sets up interviews between candidates and hiring managers.

• Is involved in recruiting passive candidates, through phone calls, emails, and general

relationship-building.

• Makes recommendations on additional candidate pools and recruiting techniques, after

evaluating market conditions.

• Elite Awardee for Q2 – Q4 2022, Q1 2023

 

HBF TRANSPORT SERVICES                         Lipa City, Batangas                        November 2020 – Nov 2022

Admin and Logistics Manager

• Processed toll fee reimbursements for South Luzon drivers

• Invoiced of all reimbursable expenses

• Processed DTR summary for South Luzon drivers including Mindoro and Palawan

• Issued of COE, Work Order to HBF transport partners

 

London Direct UK                                         London, UK                                     January 2020 – July 2020

Virtual Admin Assistant/Recruitment

• Interviewed and hired of virtual staff – SEO, qualifiers and website maintenance via Zoom

• Consolidated salary, bonuses and other monetary rewards for virtual staff

• Sent out company email announcement

• Kept daily attendance tracker for virtual staff

 

ModelScouter UK                                         UK (Virtual)                                    November 2017 – Nov 2019

Senior Modelling Consultant

• Made up to 100 dials per day and booked 3-5 appointments for potential models to book a test

shoot for their portfolio

• Processed payment of booking deposit via WorldPay

•Managed personal booking diary of clients

 

CEM Group                                                   Pasig City, Philippines                  September 2016 – Jan 2016

Sales Associate

• Sold masterclass events to C-level executives in the Middle East and Asia

 

Appco Group Asia                                        Alabang, Philippines                     January 2016 – July 2016

Sales Associate

• Sold sponsorship pledges for UNICEF PHILIPPINES

 

Michael Saad International                        Atlanta, GA                                     June 2010 – Dec 2016

Executive Assistant

• Managed outsourced projects (eg: SEO, article writing, data entry, website maintenance etc)

• Went to Dubai, UAE and Jakarta, Indonesia for company offshore registration and security

licensing

• Interviewed applicants via Skype or Magic Jack

 

7-ABCompany                                              Milan, Italy                                     May2010 – Sept2011

Virtual Assistant

• Managed calendar, email and company directory

• Updated Managing Director of meetings and appointments

• Data entry, transfers pdf file to editable word document

• Managed outsourced projects such as logo designs for various clients

 

Assistant Fielding and Bryce Law P.L.L.C                Murray, Utah                   Jan2010 – Jun2011

Online Admin Assistant

• Managed client files and documents sent via Faxage, Email and iDrive

• Made follow up calls and emails to clients with missing documents and in-progress applications.

 

Blatznet Web Services                                Vancouver, Canada                      May2010 – Jun2011

Virtual Assistant

• Wrote comments on relevant blogs

• Managed Magic Submitter

• Updated Cash Flow Trades Tracker

• Occasional article writing

 

Freelance writer for various websites and clients Jan 2010 – present

• Websites/Clients include: Hemmorx, Speed Dating NYC, Mobile Billboards NYC, Titan Media,

Diamond Auto Glass, TEK Homes LLC, BAS Hardwood Flooring and TTS Trading

 

The Calvert Group                                       Philadelphia, PA              Jun2010 – Sept2010

Virtual RE Administrator

• Emailed prospective buyers and sellers of residential properties, lawyers and builders to tie up

with his company

• Posted ads for properties

• Created articles for company’s websites

• Received inquiry calls from potential buyers

 

American Auto Glass Alliance                    Phoenix, AZ                      Apr2010 – Jun2010

HR/TeamLead

• Posted job vacancies online and conduct screening and interview

• Processed payroll to be sent to the US

• Handled scheduling and staffing

• Took customer support calls when needed

• Trained new hires on product and system

 

Hobble Creek Trading                                 Alabang, Philippines       Jun2009 – April 2010

SEO Specialist

• Improved the volume or quality of traffic to a web site by writing articles, posting blogs and

comments on different sites for an assigned client

 

StarTek International                                  Makati, Philippines                       Sept2008 – Jun2009

Recruitment Specialist

• Interviewed walk-in applicants, sends out end-of-day report email, schedules qualified for Final

Interview, updates applicant tracker, facilitates new hire orientation

• Headed the registration committee for the company’s inauguration last January 2008. Tasks

included were making call outs to VIPs (from US Embassy and other BPO industry’s upper

management).

• POC for StarTek Mountaineering Gig and StarTek Community GIG

 

E*Trade Access Worldwide                       Makati, Philippines                       Nov2007 – Sept 2008

Quality Associate

• Facilitated quality updates to agents

• Handled nesting class

• Provided real time coaching and feedback,

• Facilitates quality calibration with clients in the US

• Trained to take escalation/supervisor calls

• Organized AWWC Mountaineers and acted as their secretary

• Was featured “Access Peep” of the month (August 2007)

• Marketing head for endTAXicated (end of tax season party)

Financial Service Rep Access Worldwide August 2007 – Nov 2007

18th/f Yuchengco Bldg Ayala cor Sen. Gil Puyat, Makati Philippines

• Took customer support calls for E*Trade financial (US), tops quality metrics

• Promoted to Quality Associate after 2 months of taking calls

 

24/7 Customer                              Makati, Philippines                                      May 2007 – July 2007

CSR (Optus)

• Took customer support calls for Optus Australia

• Facilitated refunds, basic handset troubleshooting for clients

 

HSBC UK HSBC Electronic Data                  Alabang, Philippines                     February 2007 – May 2007

Collections Associate

• Made outbound calls for HSBC UK Collections Department. In charge of updating delinquent

customers’ account and processing payment online. Maintains confidentiality of customer

information

 

APAC Customer Services                            Alabang, Philippines                     October 2006 – Jan 2007

CSR Medco

• Took customer support calls for MEDCO member services, checks order status, process

payments and updates client’s information

 

Expedia PeopleSupport                              Makati, Philippines                       Sept 2004 –Sept 2006

Travel eRep

• Arranged flights, hotels and vacation packages for Expedia.com customers.

• Trained for changing flights and bookings online.

• Committed to providing excellent customer service at all times.

• Acted as team supervisor when team lead is not available thus takes supervisor/escalation

calls.

• Volunteered Internship Program: conducted applicant phone interviews

 

ICT Group Philippines Inc                           Makati, Philippines                       April –Sept 2004

TeleSales Representative

 

 

PeopleSupport Phil., Inc                             Makati, Philippines                       June 2003 – April 2004

Travel eRep 12/14 Floor PhilamLife Tower Paseo de Roxas Ave., Makati City Philippines

• Arranged flights, hotels and vacation packages for Expedia.com customers.

• Trained for changing flights and bookings online.

• Committed to providing excellent customer service at all times.

 

Seminars / Training

Basic MS Excel Training                              Staffright, StarTek                         February 2009

Art of Recruiting (HR Edition)                    StarTek                                            January 2009

Art of Recruiting (for Operations and Support)                                               November 2008

Business Writing                                          Access Worldwide                         August 2008

Quality Paradigm                                         Access Worldwide                         January 2008

AWWC Quality                                             Access Worldwide                        November 2007

 

 

 

EDUCATON

BS Foreign Service (Undergrad)

Colegio San Agustin

Southwoods Exit, Binan, Laguna, Philippines

 

AB English

Colegio San Agustin

Southwoods Exit, Binan, Laguna, Philippines

 

AB Mass Communication

Centro Escolar University

Mendiola, Manila, Philippines