Rachel Arce

About the Candidate

I specialize in administrative services. With extensive experience across BPO, AI, real estate, and pet
care industries, I excel in managing repetitive administrative tasks, social media content creation, and
daily scheduling. With 3 years+ in customer service and back office admin, I am dedicated to reducing
your administrative workload and allowing you to focus on business growth and client engagement.

General Admin and Customer Service Associate, CARE Foundation  July 2023 – July 2024

• I support the team by performing 5-8 consecutive tasks, including managing bookings, uploading
  documents, responding to client, scheduling appointments, email management and customer service.
• I assist in daily operations during an 8-hour graveyard shift, handling 7 messaging software and 3
  email accounts to ensure seamless communication for owners, 20+ staffs and almost 2000 clients.
• I help create 10-15 reservations per day from 6 booking platforms for 3 business location while
  updating client information and responding to 20-40 emails and messages.

Assistant Property Manager, Hearthstone Real Estate Aug 2023 – Oct 2023

• I assist with managing communication by handling 2 messaging software and 3 email accounts,
  responding to 5-10 emails and messages daily to ensure efficient operations.
• I help maintain and update property listings on 4 property platforms and websites, ensuring accurate
  and appealing presentations to attract potential renters and clients.
• I assist with data entry by inputting 4-8 new client details into Monday.com and serve as the first
  point of contact for clients, renters, tenants, and maintenance staff.

Admin AI Content Writer and Social Media Manager, Billion Euro Enterprise May 2023 – Sept 2023

• I assist in meeting daily blog post quotas by writing and publishing 50 blogs and articles across
  platforms like Reddit, Quora, Medium, and WordPress websites and help create over 20 graphics and
  captions for social media posts, ensuring consistent scheduling and posting.
• I manage the administrative back office for all blogs created, ensuring adherence to standard
  protocols for websites and social media platforms.

Customer Escalation Back Office Specialist, Teleperformance July 2021 – Sept 2023

• I assist in handling 30-40 escalation cases and manage 40-50 emails and messages daily, while also
  making 20-30 outbound calls to stakeholders including clients, business partners, corporate entities,
  and third-party services.
• Resolving multiple cases within a span of 30 minutes to 2 days, based on
  the case’s criticality, and escalate the most critical cases to supervisors or higher-ups.
  As a promoted “Super Agent,” I efficiently handle all lines of business (LOBs) on the account,
  including inbound calls, outbound calls, post-case activities, and back-office tasks.