Mark Ebrado

About the Candidate

Strong communicator who builds client trust with
persuasive language and unwavering customer
support attitude. Dedicated Customer Service
Professional with practiced interactive skills to
deliver premium customer service to clients

COGNIZANT SOLUTIONS PHILIPPINES
(Papa John’s Intl)
2020 – 2024

WIPRO BPO LTD. (Best Buy)
2015 – 2019
Customer Service Representative
Account Maintenance
Email, Chat, Inbound/Outbound calls
Creating Ticket for Escalation
Working with the wider development team.
Back Office – Chat, Emails and Outbound
Account Maintenance Billing and Renewal
Representative

About Me
Bachelor of Science in Information
Technology
Salazar Institute of Technology
2009 – 2013
Education
EBRADO
MARK
CUSTOMER SERVICE
REPRESENTATIVE
Contact
51- G Lower San Roque,
Bulacao, Cebu, City PH
0933 578 0251
[email protected]
Skills
Project Management
Problem Solving
Creativity
Leadership
Customer Service Representative