John Ivan Lovero

About the Candidate

About Me:

Fast learner, flexible and resourceful customer service professional with years of experience in resolving customer complaints and promoting conflict resolution. Ability to work with less supervision, detail- oriented and can manage significant workloads. Expert in lead generation, management, and communication.

I’ve been working in the BPO industry since 2012. As a customer care representative, I am trained to provide the best possible experience in every call we receive. We handle concerns about billing, equipment, activation, cancelation, orders, network and coverage. Our goal is always “one call resolution”. We make sure that we resolve the issue in a timely manner thus minimizing customer’s effort and make sure to cover stated and unstated concerns to make sure customers won’t need to call us back.

I have undergone a lot of trainings for the entire course of my tenure that helped me improve my call handling and customer relation skills. As an employee, I focus on quality and customer satisfaction. I prioritize relationships with our customers. I make sure that I go beyond the expected performance when handling customer’s issues. I keep an eye on my personal metric goals and company’s goals. I am not afraid to ask for help when needed. I make sure to reach out to support or upper management for assistance to ensure the quality of work that I aim for is maintained.