Mark Anthony Dineros

About the Candidate

Mark Anthony M. Dineros
79E 1st Avenue East Rembo Makati City
+639278559485
https://www.linkedin.com/in/mdineros11/
[email protected]
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A dedicated individual eager to pursue a position offering professional growth and challenges. I aim to contribute to
an organization where I can expand my knowledge, refine my skills, and collaborate effectively towards achieving
shared objectives.
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EXPERIENCE
Teleperformance:
Mar 2019 – Jan 2020
Customer Service Representative:
Respond to incoming calls from customers, addressing orders, inquiries, questions, complaints,
troubleshooting issues, and offering information as needed.
Alorica:
Nov 2020 – Sep 2021
Technical Support Specialist:
Interpret, educate, and enforce departmental policies and procedures. Resolve and troubleshoot
computer system and application issues. Deliver comprehensive customer service related to
billing inquiries. Manage a variety of customer feedback, inquiries, and complaints with courtesy
and professionalism.
Concentrix:
Dec 2021 – July 2022
Customer Service Representative:
Coordinates appointments between sales personnel and potential clients, prioritizing essential meetings
for inspectors. Assists customers with inquiries and concerns, provides information on products and
services, processes orders, and facilitates returns.
TDCX
Oct 2022 – Feb 2023
Customer service specialist
Multi channel support. Provide assistance to advertisers, troubleshoot service issues and analyze data
for the clients.
Envu07
Jan 2022 – Jun 2022
Part-time General Virtual assistant
Perform various administrative tasks, including answering emails, scheduling meetings and making travel
arrangements. EBay product listing and product sourcing.
Telus international:
Mar 2023 – May 2024
Network support/ Back office representative
Extensive experience in telecommunications and home services, including network troubleshooting,
fiber provisioning, copper troubleshooting, copper home phone provisioning, Android TV
troubleshooting, and home security setup.
EDUCATION
STI GLOBAL CITY – BSIT
SKILLS
– Customer Experience – Adobe Photoshop
– Network Troubleshooting – Canva
– Online Support – Microsoft office
– Email troubleshooting – Sales
– Fiber troubleshooting – CRM
– Number porting – Command set configuration
– Service provisioning – Technical support specialist.
– eBay product listing – TV service configuration
– VOIP troubleshooting
REFERENCE
Angelo Gabriel F. Soriano Karl Bolabog
I.T. specialist Customer service representative
SyCip, Gorres, Velayo & Co. (SGV) Teleperformance PH
+639152864684 +639210175218
[email protected] [email protected]
Willy Jhon Galindez Charlle Lilagan
Sales Development rep. Sales Area Maintenance
Podiatry Profits Yearnings Outstanding Cooperative
+639559500605 +639922102906
[email protected] [email protected]