Luisa Nonato Sison

Experienced Virtual Assistant specializing in appointment setting and administrative support for busy professionals and businesses. Proficient in scheduling, managing calendars, and coordinating meetings to optimize productivity. Skilled in handling inbound and outbound calls, qualifying leads, and maintaining CRM systems. Committed to providing efficient and reliable service, ensuring seamless communication and organization.

 I’m responsible for answering inbound calls from T-Mobile subscribers. Provides excellent customer service primarily technical support. Troubleshoot mobile problems for both Android and IOS cellphones. Answers queries in customers’ billing and promotional offers. Process adds a line, upgrade, replacement orders. Create and make a follow-up and ensure the customers that problems are already resolved. Attend and collaborate on a daily huddle with Team Leader and Manager

I provided customer service support for AT&T U-verse business internet, phone, and TV, handling complex troubleshooting issues. My role included scheduling technician visits, advising on installations and upgrades, and processing repair appointments. I managed static IP configurations, pass-through, port forwarding, and adjusted firewall settings as needed. I guided customers on accessing modem and router settings and handled escalations when necessary. I also participated in weekly coaching, team meetings, and monthly activities, while maintaining good attendance.

My main role is to support customers who has internet, phone and TV problems. I also managed to provide helpful information, answer questions, and respond to their complaints.
I provided customer service support for AT&T U-verse business internet, phone, and TV, handling complex troubleshooting issues. My role included scheduling technician visits, advising on installations and upgrades, and processing repair appointments. I managed static IP configurations, pass-through, port forwarding, and adjusted firewall settings as needed. I guided customers on accessing modem and router settings and handled escalations when necessary. I also participated in weekly coaching, team meetings, and monthly activities, while maintaining good attendance.

My main role was to assist dealers and customers with activation requests, perform credit checks, and handle manual reviews. I answered inquiries, provided information, resolved issues, and ensured customer satisfaction by maintaining positive and empathetic communication. This was the start of my career in providing technical support.

My main role was to handle inbound calls from customers through Expedia.com, assisting them with travel date changes and rebooking requests. I provided tailored solutions to accommodate their new travel plans, even when adjustments involved additional costs. My focus was on ensuring a smooth customer experience by offering clear options and support throughout the process.

Responding to customer inquiries via email, addressing concerns, and ensuring prompt resolutions to enhance customer satisfaction.
Managing and processing customer orders efficiently, verifying details, and ensuring timely fulfillment.
Communicating with vendors to confirm stock availability, coordinate shipments, and resolve order-related issues.
Updating product listings, including descriptions, pricing, and images, to maintain an optimized and visually appealing online store.