Bienvenida Clara Vega Bayani

About the Candidate

BIENVENIDA CLARA VEGA BAYANI
19 Korea St., Brgy. Sta. Ana, Taytay, Rizal 1920
09777031767
[email protected]

Objective
I seek employment to be able to enhance my communication skills, working ability, to acquire other
abilities for my personal development, and be able to save up and provide for my future needs.
experience
Amera Solutions
Remote
Virtual Assistant/Appointment Setter/Human Resource
Specialist/Dispatcher
Sept 2023 – Oct 2024
• Coordinate patients’ trip details to healthcare facilities, clients/patients, and CNAs/drivers
within 24 hours before the trip, and 90 minutes before the pick-up time
• Dispatch CNAs/drivers to pick up patients going to or coming from healthcare facilities
• Monitor trips and make sure that everything is smooth and easy for the clients/patients from
the start of the journey until drop-off
• Get confirmation/feedback from clients/patients regarding the trip and additional fees incurred
• Update trackers/excel sheets and CRM/dashboard
• Report issues to management before the trip gets escalated•
• Monitor multiple chatrooms for any escalations, issues, or questions from other departments
and respond promptly
• Handle escalated issues to ensure the trip is completed, look for other options if the driver will
not be able to pick up the patient
• Sending emails/updates to partner clients with contracts with Amera to report issues, and
additional fees, or coordinate if their clients are unresponsive on calls
• Recruit CNAs/drivers with a medical background using different platforms (Indeed, Gmail, CRM,
website, etc.)
• Hire CNAs/drivers with a medical background
• Facilitate training and on-boarding into the company
• Advises and assists employees on human resources policies and procedures for efficient
execution of internal processes
• Lead generation, generating new business leads for the company
• Research to identify potential new customers and then contact them to try and convince them
to do business with the company
• B2B appointment setting/cold-calling potential healthcare facilities to become clients
• Provide information to potential clients
• Schedule appointments with office managers, directors, administrators, CEO/COO, or business
owners to meet with Amera’s Business Development Specialist
• Help increase B2C sales
• Hit goals/metrics per week
Transcom
Pasig City
Technical Support Specialist
May 2023 – Sep 2023
• Answer customers’ inquiries regarding their accounts and enhance customer experience by
providing consistent service
• Help customers fix their Samsung US TVs, monitors, soundbars, and other home electronic
gadgets
• Exceed customer’s expectations as much as possible
• Convert irate callers to satisfied customers/CSAT calls•
• Enhancing customers’ experience by providing excellent customer service as a CSR/Technical
Support Representative
• Hit goals/metrics per week
Concentrix (CNX)
Pasig City
Case Manager – Outbound Representative
Jan 9, 2023 – Apr 3, 2023
• Call customers to discuss the best remedy that Samsung Australia can offer (Repair,
Replacement, Refund, Store Credit, and Compensation)
• Offer Samsung online vouchers
• Action/close open cases
• Hit goals/metrics per week
Growth Marketing Solutions (GMS)
Pasig City
Outbound Sales Representative
Jun 13, 2022 – Nov 7, 2022
• Call customers and offer the best energy provider/retailer based on the offers available on the
panel
• Upsell broadband
• Sell at least 2 energy per day and 1 broadband per week
• Hit goals/metrics per week
ResultsCX
Pasig City
Customer Service Representative – Inbound
Aug 16, 2021 – May 21, 2022
(Retail)
• Answer customers’ inquiries regarding their accounts and purchases, and enhance customer
experience by providing excellent customer service
• Exceed customer’s expectations as much as possible
• Convert irate callers to satisfied customers/CSAT calls•
• Enhancing customers’ experience by providing excellent customer service as a Customer
Service Representative/Sales Representative
• Hit goals/metrics
Emapta
Remote
Customer Service Representative – Outbound
Oct 1, 2020 – April 19, 2021
(Logistics)
• Call Valmar Surgical’s patients and inform them regarding delivery details
• Monitor and update patients’ profiles regarding their medical supplies/incontinence supplies
• Send emails regarding deliveries/escalations
• Reply to emails regarding deliveries/escalations
• Hit daily quota of Sales Orders handled
SoftBytes IT Solutions
Pasig City, Metro Manila
Project Manager/Team Manager/Quality Assurance/Sorter
Sep 5, 2018 – August 1, 2020 (For
clients Lane Archive Technologies/Iron Mountain PH and Citibank)
• Monitor operations
• Employ personnel
• Device process and process improvements for implementation
• Assure personnel compliance with security protocols
• Assure timely submission of all reports
• Furnish equipment requirements
• Monitor project expenses
• Evaluate personnel performance
• Assure adherence to project timeframe
• Payroll management
• Coordination with clients for new assignments, duties, and requirements
• Consolidate all reports from teams/shifts•
• Implement project security protocols as required by clients
• Document box receipt, audits, and scheduling for sorting
• Receive Box and Application Forms lists from the client (bank)
• Receive boxes for sorting into the workroom and track accomplishments per batch
• Work continuity
• Request for new sorting lists from the client for the teams to work on
• Monitor the team’s output
• Coordinate with IT/Tech Support regarding computer hardware and software concerns
• Attend coordination meetings when needed
• Resolve issues that affect the team’s performance
• Process improvement
• Recommend best methods to increase efficiency and effectivity of the team
• Conduct daily spot checks to ensure that everyone is calibrated regarding process and protocols,
and to ensure that the team’s reported information is correct prior to submission of
accomplishments to clients
• Secure, summarize and authenticate results
• Submit the consolidated Daily Reports to clients
Sutherland Global Services (SGS Legazpi)
Legazpi City, Albay
Team Leader/Comms and Product Specific Trainer/Sales Consultant
Jan 6, 2014 – July 20, 2018
• Converting inquiry calls to sales and enhancing customer experience by providing excellent
customer service
• Handled Communications Excellence/Foundations Excellence classes for Florist Transworld
Delivery or ftd.com from April 2014 to July 2018
• Handled Product Specific Training (PST) classes for Florist Transworld Delivery or ftd.com from
January 2015 to July 2018
• Handled teams for ftd.com and Lazada Philippines•
Expert Global Services (EGS)
SM Cubao, QC
Customer Retention Rep/Technical Support/CSR
Nov 2012 – Dec 2013
• Answer customers’ inquiries regarding their accounts and enhance customer experience by
providing consistent service
• Help customers regarding their SiriusXM accounts/radios
• Exceed customer’s expectations as much as possible
• Convert irate callers to satisfied customers/CSAT calls
• Enhancing customers’ experience by providing excellent customer service as a CSR/Technical
Support Representative/Customer Retention Representative
• Hit goals/metrics
Sitel Baguio PH
Loakan, Baguio City
Customer Service Representative
Nov 14, 2011 – Sept 25, 2012
• Answer cardholders’ inquiries regarding their accounts and enhance customer experience by
providing consistent service
• Help cardholders regarding their Money Network accounts within 3 minutes
• Exceed customers’ expectations as much as possible
• Convert irate callers to satisfied customers/CSAT calls
• Enhancing customers’ experience by providing excellent customer service as a CSR/Technical
Support Representative/Customer Retention Representative
• Hit goals/metrics
Bayani Foundation Inc. & BNCP Inc.
Daet, Camarines Norte
Liaison/Secretary
Feb 2007 – Aug 2010
• Negotiating with associations, communities, and groups regarding compliances, deadlines, and
information for the Bayani Foundation Inc.
• Keep records and receipts of buyers of Ponte Verde Subdivision in Basud, Camarines Norte for
BNCP Inc.
DWYD FM, 102.9 Bay Radio
Daet, Camarines Norte
Disc Jockey [DJ Keisha Girl]
June 2006 – Feb 2007
• Playing music for the listeners
• Informing the public of the latest news•
• Scouting for possible commercial commitments with politicians, business establishments,
schools, and provincial gigs
Tele-Choice Connexions Inc.
Antel Global Bldg., Ortigas, Q.C
Telemarketer
May 2005 – Jan 2006
• Selling RX Pharmacy prescription medications to USA based consumers
• Offering One Mobile Village Line Rentals to UK based customers
Rhythm & Blues
Tarlac, Tarlac City
Waitress
Apr 2004 – Jun 2004
• Deals with customers’ orders
• Clean my work area
• Ushering customers to available tables
Jamaica Realty & Marketing Corp.
Daet, Camarines Norte
Real-Estate Sales Branch Manager
2003 – 2004
• Selling real estate to buyers
• Recruiting sales agents
Fil-Estate Sales, Incorporated
Pasig, Metro Manila
Real-Estate Sales Branch Manager
2003
• Selling real estate to buyers
• Recruiting sales agents
Bigg’s Diner
Daet, Camarines Norte
Service Crew
Apr 2003 – Jun 2003
Deal with customers’ orders
• Clean work area
• Ushering customers to available tables•
Atty. Serafin P. Rivera & Associates Law Office
Panay Ave., Q.C
Secretary
• Office work
• Field work
educatiOn
Apr 2002 – Jun 2002
• Camarines Norte State College, Daet
2004 & 2006
Business Management
• AMA CLC Commonwealth Branch, Q.C.
2002 – 2003
Computer Programming
• AMA CLC Daet Branch, Camarines Norte 2001 – 2002
Computer Programming
• Miriam College, Katipunan, Q.C.
2000 – 2001
Mass Communication
• Dominican College of Capas, Tarlac
1999 – 2000
(4
th
Year HS)
• St. Joseph’s College, E. Rodriquez, Q.C. 1991 – 1999
(Grade School – 3
rd
Year HS)
SKiLLS
• Verbal and Written Communication skills
• Project Management skills
• Administrative skills
• Management skills
• Human Resources (HR)
• Business-to-Business (B2B)
• B2B Marketing
• B2C Sales
• Cold Calling
• Setting Appointments
• Lead Generation
• Research Skills
• Marketing/ Social Media Marketing/ Social Media Communications
• Customer Relationship Management (CRM)
• Dispatcher
• Logistics
• Passion to learn
• Growth mindset
• Highly motivated•
• Adaptable
• Resourceful
• Hardworking
HObbieS/intereStS
• Arts, music, composing songs, singing, dancing, sports, writing poems
reference
Apple Villa (09750287255)
Concentrix || Trainer
• Robert “Bob” Rodriguez (09171336405/09189255531)
SoftBytes IT Solutions || General Manager
• Darrell Acera (09196638702)
Sutherland Global Services || FTD Account Manager
• Brigido “Jing” Cabangon III (09663957110)
Sutherland Global Services || FTD Supervisor
• Ivy Velasco (09952185474)
Expert Global Services || SiriusXM Supervisor
SSS No:
33-9951053-8
TIN No:
930-589-114
Philhealth:
040501428789
PAG-IBIG:
121019198477