Kimberly Ma

About the Candidate

Kimberly Ma

Virtual Assistant | Administrative Assistant
Iloilo, Philippines | Kimberly Ma| 09629831894| www.linkedin.com/in/kimberly-ma-128910333

 

About Me

 

Dedicated and detail-oriented professional with over four years of experience as a Virtual Assistant and Office Associate. Skilled in customer service, project management, and administrative support. Proven expertise in real estate cold calling, schedule management, and streamlining workflows. A reliable self-starter who excels in remote team collaboration and exceeding client expectations.

 

Core Competencies

• Administrative Support
• Project and Task Management
• Cold Calling Real Estate
• Real Estate Industry Knowledge
• Email Management
• Communication and Interpersonal Skills

 

Professional Experience

Virtual Assistant

Remote

Robert De Falco Realty

2022 – 2024

• I proactively initiate outbound calls and conduct targeted research to identify potential leads for real estate opportunities. In addition, I efficiently organize email correspondence, schedule appointments, and carry out in-depth property research to enhance business development initiatives and support strategic decision-making.

 

Secretary

Foantain Blue Finance Realty, Philippines

2021-2022

• I oversaw customer interactions, including walk-ins, emails, and phone calls, ensuring prompt and professional communication. In addition, I executed a variety of administrative tasks to support operational efficiency. I also coordinated workflow by scheduling meetings and organizing calendars, thereby enhancing overall productivity.

 

Sales Associate and Cashier
Watson Personal Health Care Stores, Philippines
2016– 2017

• I’m the forefront of the sales process, greeting customers as they come in and assisting them at every step of their buying journey. I maintain high product knowledge to answer customers’ questions and direct them to the right products. I also help keep the store in order by restocking items and tidying up as necessary. Additionally, I manage cash transactions, as well as debit and credit card payments, to facilitate the purchasing process.

 

Education

BS Customs Administration
John B. Lacson Foundation Maritime University, Philippines

June 2013- October 2016

 

Technical Skills

• Tools: Google Workspace, Microsoft Office Suite,  Trello, Asana,
• Communication: Zoom, Skype, Gmail, Microsoft Teams
• Cold Calling Tools: Mojo Dialer, Google Voice