Joshua Asne

About the Candidate

Proven expertise in process improvement, compliance assurance, and enhancing customer satisfaction. Adept at conducting quality assessments, coaching, and fostering continuous improvement. Skilled in customer support across diverse industries, including life insurance, accounting software, and online shopping. Proficient in video editing, report writing, content creation, and effective communication.

Key Achievements:

Improved customer satisfaction and operational efficiency through comprehensive quality assessments and process enhancements.
Delivered exceptional technical support for Verizon business customers, resolving complex issues promptly.
Developed and implemented quality assurance processes for consistent agent performance evaluations.
Core Skills:
Process Improvement | Coaching & Feedback | Report Writing | Video Editing | Content Creation | Proactive & Self-Motivated | Strong Organizational and Communication Skills