Mikhail Ruski Rivero

About the Candidate

With over 8 years of solid experience in various facets of the BPO or Call Center industry, I bring a wealth of knowledge and skills to the table. My journey has seen me thrive in roles such as Customer Service Representative, Billing Representative, Sales Representative, and Technical Support Specialist.
Currently, I proudly serve as an Executive Assistant at a dynamic brokerage firm with operations spanning Texas, Florida, and California. Here, my expertise aids in streamlining processes, enhancing client relationships, and driving our team towards success.

Career Highlights:
• Customer Service Excellence: Resolved customer inquiries with professionalism, leading to improved customer satisfaction rates.
• Sales Expertise: Delivered outstanding sales results by understanding customer needs and aligning them with the right products.
• Tech Support Wizardry: Provided technical support that ensured customer issues were resolved promptly, maintaining high levels of user satisfaction.
• Leadership Prowess: Leveraged strong leadership skills to mentor peers and lead teams toward achieving collective goals.
I am passionate about fostering positive client experiences, optimizing operational efficiency, and leading teams to success. My background has sculpted me into not just a leader but also a collaborator who values teamwork and innovation.

PROFESSIONAL EXPERIENCE

Executive Assistant / Sealey Business Brokers
(06/2021) – Present
• Demonstrated exceptional customer service management at Sealey Business Brokers with timely and professional resolution of inquiries.
• Contributed to sales initiatives through lead generation, client follow-ups, and nurturing long-term customer relationships.
• Expertly administered scheduling and logistical arrangements for the President/Owner, ensuring well-organized appointments and meetings.
• Elevated the company’s digital footprint by developing compelling online content and blog posts that engage audiences.
• Maintained document integrity by meticulously performing grammar checks and proofreading tasks, upholding a standard of excellence.
• Employed data analysis techniques to compile insightful reports, aiding strategic decision-making processes.
• Implemented process improvements to enhance operational efficiency and workforce productivity.
• Provided comprehensive personal assistance to the President/Owner, managing both professional and personal scheduling commitments.
• Possess technical website management skills, adept in HTML for front-end updates and customizations through WordPress.
• Creates company specific graphics/multimedia designs for social media and website content.
• Managed daily operational tasks including the intake of calls and emails, collaborating closely with the operations department.

Owner / UpgradeIT.PC
(08/2020) – Present
▪ Founded and managed UpgradeIT.PC Builders, specializing in custom desktop PCs tailored for general use, gaming, and streaming.
▪ Delivered personalized consulting to clients to create high-performance workstations meeting specific needs.

Customer Care Professional/ Afni Philippines Inc
(06/2019) – (12/2020)

Customer Service Professional/ Convergys PH
(11/2016) – (06/2018)

Customer Service Representative / Afni Philippines Inc
(05/2016) – (11/2016)
Escalation Manager / Convergys PH
(05/2012) – (09/2015)
Technical Support Representative / Sitel PH
(08/2010) – (11/2011)

EDUCATION

Bachelor of Music / University of Santo Tomas
(06/2007) – (09/2009)
• Developed proficiency in music theory, ear training, and performance through coursework and private lessons
• Participated in multiple ensembles, honing skills in collaboration, communication, and adaptability
• Successfully completed and presented at a recital, showcasing musical talent and dedication to the craft
• Demonstrated leadership by serving as section leader in orchestra and choir, mentoring peers and fostering a positive learning environment