Darell Devilles

About the Candidate

Medical Virtual Assistant with over 1 year and 2 months of experience as a Customer Service Representative in a US healthcare account. Proficient in handling patient inquiries, scheduling appointments, managing medical records, and providing exceptional support in a fast-paced environment. Skilled in understanding healthcare protocols, insurance claims processing, and maintaining patient confidentiality. Known for strong communication skills, empathy, and a commitment to delivering high-quality service. Eager to leverage customer service expertise and healthcare knowledge in a virtual assistant role to support medical professionals and enhance patient care.

◼ Professional Skills ◼
✔ Medical Record Management
✔ Administrative Support
✔ Provider/Patient Communication
✔ Insurance Verification
✔ Appointment Scheduling

◼ Industry Expertise ◼
✔ Healthcare
✔ US
✔ Customer Service
✔ Insurance
✔ Medical Providers
✔ HIPAA compliant

◼ Software Expertise ◼
✔ EHR / EMR System
✔ Doc360
✔ Microsoft Office / Google Suite
✔ Zoom / Discord / Microsoft Teams
✔ ChatGPT
✔ CRM – Salesforce / Surest insurance portal