Christian Paul Sanguyo

About the Candidate

I am an aspiring Intake Specialist. With over eight years of
experience in collections and customer service roles, I have honed my
skills in financial conversations, and dispute resolution.

During my tenure at iQor in Dasmariñas, Philippines, I served as a
Collection Specialist for a telecommunications company based in the
USA. I excelled in engaging with clients to collect outstanding
balances, educate them on financial matters, and create payment
plans tailored to their needs. My ability to handle complex financial
conversations earned me a promotion to Resolution Specialist, where
I manage escalation calls involving contract disputes, large refunds,
credits, complaints, and even threats. This role required a high level
of empathy, patience, and problem-solving skills, which I consistently
demonstrated.

I am confident that my background in both collection, customer
service and as a resolution specialist makes me strong
candidate for the Intake Specialist position at Virtual Assistant Philippines.
I am eager to leverage my skills to contribute to your
team’s success and help your clients achieve financial stability.
Thank you for considering my application. I look forward to the
opportunity to discuss how my experience and skills align with the
goals of Virtual Asistant Philippines. I am excited about the
opportunity to bring my expertise and passion for helping
clients to your esteemed organization. Please feel free to contact me.