Chloelen Beatriz

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns regarding their PayPal accounts.
Provided primary customer support to internal and external customers.
Release approved PayPal to PayPal and/or PayPal to Bank transfers.
Hold suspiciously large transactions without the account holder’s verbal approval

Educated customers on promotional options, sales policies, and methods for obtaining desired results from 1800flowers.com offerings.
Assisted call-in customers with questions and filled out orders.
Resolved concerns with product and logistic concerns to help with retention and drive sales.
Verified delivery schedules and processes.

Managed and reviewed client contracts with corporate clients and Verizon Business for telephone and internet services.
Compare data with contract contents to determine if a corporate client has credit for any system interruption that resulted in profit loss of the client.
Compute per minute loss in Dollars.
We improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintained operational proficiency in coordinating post-sale international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations for Priceline.com
Maintained currency on airline policies, tariff regulations, and travel laws to maximize effectiveness using Worldspan
Responded to clients’ questions, issues, and complaints and implemented appropriate solutions.
Improved workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.

Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings for Expedia.com clients
Booked transportation using booking engines and GDS, made hotel reservations and collected payments to optimize trip planning.
Referenced company contracts and rate desk to balance rate and revenue for client and company.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Assisted the department with email-based and phone support when the call center was busy or short-staffed for Microsoft Billing.
Asked open-ended questions to determine which products or services would best fit the customer’s needs.
Provided online demonstrations to educate customers on product features and online help resources.
Documented all customer information accurately in the computer system, providing dated notes for future reference.
Remedied issues quickly and within the parameters of company-mandated policies and procedures.

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments for Airbnb.com via phone or email conversations with clients.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Provided alternative accommodations during a guest-host conflict.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.

November 2020 – February 2021
Project: Virgin Media
Processed entries to make adjustments and post to client accounts.
Monitored transactions and customer behavior to identify signs of fraud.
Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Actively listened to customers’ requests, confirming full understanding before addressing concerns.

March 2021 – March 2024
Project: Entergy
Checked account’s billing and invoicing for gas and electricity services.
Make necessary adjustments to meter readings per regulations and laws governing specific states and areas in the United States of America.
Create invoices to confirm and/or adjust meter readings and document accounts per actions done on the account.
Send ideas to immediate supervisors to confirm and acknowledge possible workarounds with system errors for Entergy or ideas to create a more harmonious and driven environment within Accenture.

March 2024 – July 2024
Project: DTE US
Checked account’s billing and invoicing for gas and electricity services.
Make necessary adjustments to meter readings per regulations and laws governing the state of Michigan in the United States of America.
Create invoices to confirm and/or adjust meter readings and document accounts per actions done on the account.
Send ideas to immediate supervisors to confirm and acknowledge possible workarounds with system errors for DTE or ideas to create a more harmonious and driven environment within Accenture.
July 2024 – December 2024
Project: BHP Billiton
Review employee contracts for termination/retrenchment
Compute for final pay, and send redundancy quotations
Prepare redundancy quote, and process the encashment of eligible benefits
Input final pay with benefits within 7 business days by Australian laws