Nicole Rustria

About the Candidate

January 13, 2023 – June 13, 2023: Service Crew, Jollibee Isetann Recto

Focused on customer satisfaction through communication and problem-solving.
Experienced in cash handling, order taking, and addressing customer needs.
August 22, 2023 – August 09, 2024: Customer Experience Representative, Alorica By The Bay

Handled inbound and outbound calls, specializing in US-based healthcare accounts (including MNH).
Proficient in managing medical claims, billing, and HIPAA guidelines.
August 11, 2024 – January 16, 2025: Team Manager / Supervisor

Promoted to lead a team, focusing on performance, efficiency, and team well-being.
Responsible for scheduling, task delegation, and recognizing team achievements.
February 24, 2025 – Present: Customer Experience Agent, Full Potential Solutions

Provides multi-channel support (chat and email) with strong multitasking abilities.
Skilled in sales, outbound communication, and resolving customer issues related to lawn and gardening products.
Emphasizes clear communication and efficiency in a fast-paced environment.