Levic Manlanat

About the Candidate

Product Training Officer / Support Ambassador
Award: Certificate of Excellence- Top Training Officer of December 2024 with 99% rating.
∙ As an experienced Support Ambassador who handled emails, messaging, inbound & outbound calls, I possess in- depth knowledge across all tiers or Airbnb support, including Community Education, Resolutions 1 and 2, and Tier 3 concerns both the Hosts and the Guests.
∙ Delivering comprehensive training on Airbnb offerings such as Adventures, Experiences, and the newly introduced Services feature.
∙ Conducting refresher and upskilling training sessions for program staff (Agents and Team Leads).
∙ Managing onboarding process for newly hired agents before initiating product training.
∙ Designing and refining training resources along with co-trainers to optimize Learner readiness during ramp season.
∙ Collaborating with with Operation Managers, Team Leads, including Quality Teams to implement initiatives that address agent knowledge gaps, such as calibrations, audits, and performance readouts.