Raizen Delos Reyes

About the Candidate

Raizen Mae Delos Reyes
Quezon City, Philippines
+63 908 911 5275
[email protected]

Professional Summary
Customer-focused and dependable professional with 3+ years of experience in customer service, live chat support, and social media management. Skilled in handling email communications, resolving client concerns efficiently, and working independently in remote environments. Quick to adapt, detail-oriented, and proficient in tools like Google Sheets and digital communication platforms.

Key Skills
Email & Chat Support
Google Sheets & Data Entry
Time Management & Task Prioritization
Social Media Content Assistance
English & Tagalog Fluency
Strong Work Ethic & Accountability
Remote Communication & Collaboration

Work Experience
Customer Service Representative

Foundever (2023–2025)

Managed customer inquiries via live chat with professionalism and speed
Supported process improvement initiatives across the team
Ensured timely resolution of client issues while maintaining quality standards

Customer Service Representative
Alorica Inc. (2022–2023)

Handled high-volume customer service calls and messages
Resolved product/service complaints with empathy and efficiency
Met and exceeded daily performance targets in satisfaction and resolution time

Freelance Social Media Manager (2021–2022)

Collaborated with business owners to create engaging marketing ideas
Managed content schedules and client feedback
Delivered projects on time with consistent client satisfaction

Education
Senior High School, Special Health Sciences Track
De La Salle Medical and Health Sciences Institute (2019–2021)

Junior High School
De La Salle University – Dasmariñas (2015–2019)