Roland Sembrano

About the Candidate

I am writing to express my interest in the position you have advertised. With over a decade of experience as a Team Leader and Virtual Assistant, combined with hands-on responsibilities in Property Management, I am confident in my ability to contribute meaningfully to your team and support your operational and client service goals.

In my most recent role at Concentrix, I led a team of 19 advocates in a high-performance environment where I was responsible for driving key metrics, fostering strong client relationships, and ensuring excellence in service delivery. This role sharpened my expertise in team management, operational oversight, and performance optimization—all vital components in supporting a growing company like yours.

As a Virtual Assistant specializing in Property Management, I handled a broad range of responsibilities, including:

Responding to tenant inquiries and maintenance requests.
Coordinating property listings, tenant screenings, lease agreements, and move-in/move-out documentation.
Scheduling repairs and vendor services while managing property calendars and maintenance logs.
Monitoring rent collections, issuing notices, and keeping accurate records using platforms such as AppFolio and Rent Manager.
Generating reports for property owners and ensuring compliance with leasing regulations.
In addition to supporting property management operations, I also carried out tasks aligned with Property Manager responsibilities such as:

Managing tenant relations and resolving escalated concerns in a timely and professional manner.
Overseeing property occupancy rates, vacancy listings, and renewal processes to ensure consistent cash flow.
Conducting market comparisons to adjust rental pricing strategies.
Assisting in budgeting for maintenance and capital improvements.
Ensuring that all vendor contracts, insurance documentation, and legal compliance matters were up to date and properly filed.
My background in strategic planning includes identifying process gaps, creating improvement plans, and leading implementation efforts that resulted in measurable efficiency gains. I have also developed and delivered training programs to elevate team productivity and client satisfaction.

I pride myself on being detail-oriented, solution-driven, and highly adaptable. My coworkers often describe me as reliable, proactive, and an effective communicator—traits that I believe are essential in any client-facing, operations-heavy role.

I am proficient in remote work tools, self-directed, and thrive in a virtual work environment. I am excited about the opportunity to bring my diverse skill set to your organization and support your mission of delivering exceptional service and value to clients.

Thank you for considering my application. I would welcome the chance to further discuss how my experience aligns with your team’s needs.