Loushael Micah Ponceca

About the Candidate

LOUSHAEL MICAH PONCECA
📞 0999 843 5949
🏠 13 Lilac St., Don Juan Bayview Subdivision, Sucat, Muntinlupa – 1770
✉️ [email protected]
🔗 LinkedIn Profile

WORK EXPERIENCE
Customer Service Associate
Accenture Inc. – Muntinlupa
September 2022 – March 2024

Delivered high-quality support to clients through various communication channels
Resolved customer concerns promptly and in line with company standards

Fraud Detection Analyst
Telus International Philippines – Taguig
April 2021 – August 2022

Monitored and analyzed transactions to identify fraudulent activity
Ensured account security by investigating suspicious behavior and reporting potential risks

Patient Registration Specialist
E-Teleconnect Inc. – Parañaque
February 2020 – February 2021

Accurately registered and verified patient information in the EMR system
Coordinated with healthcare professionals to ensure a smooth and efficient intake process

Customer Service Representative
Teleperformance – Sucat, Parañaque
March 2019 – September 2019

Provided real-time assistance to customers via live chat
Handled multiple conversations at once while maintaining excellent service quality

EDUCATION
Pamantasan ng Lungsod ng Muntinlupa
AB in Mass Communication
2019

LANGUAGES
English
Filipino

PERSONAL DETAILS
Birthdate: March 8, 1996
Birthplace: Quezon City
Nationality: Filipino
Civil Status: Single

REFERENCE
Princess Mae Palattao
DXC Technology Inc.
📞 0952 481 3745
✉️ [email protected]