John Kobie Caparas

About the Candidate

JOHN KOBIE CAPARAS
155c Session RD Batasan hills Quezon City 1126 |
(+63)956-945-1545 |
[email protected]
CAREER SUMMARY:
I am a seasoned call center professional with almost 5 years of
experience specializing in technical support, sales and customer service.
My background includes delivering exceptional customer experience by
resolving complex technical issues and assisting customers with
inquiries converting those into sales calls. Driving sales to meet and
exceed targets. I can adapt and communicate to build strong
relationships with clients.
SKILLS:
Leadership & Team Management: Mentoring, coaching, team planning, and performance development
IT Support & Troubleshooting: Phone, email, and chat support; incident management; remote
installation and diagnostics
Performance & Metrics Monitoring: Quality Assurance, Adherence, Metrics needed by the client
Process Improvement: Root cause analysis, documentation, persuading, negotiating and excellent
verbal communication skills
Communication & Collaboration: MS Teams, Zoom, Slack, and Google Workspace
WORK EXPERIENCE:
Sidekick VA
ISA/Cold Caller | January 11, 2025 – Present
Research and identify potential customers or decision-makers.
Make a high volume of outbound calls to prospects daily.
Deliver a clear, engaging, and persuasive sales pitch.
Provide accurate information to build trust.
Schedule qualified appointments for the sales team.
Maintain consistent communication with leads who showed interest.
Accenture
Sales associate/ Customer Service| October 14, 2023 – January 05, 2025
Identify prospective customers, lead generation, and conversion
Develop and maintain strong relationships with clients.
Provide product demonstrations and handle objections effectively
Meet or exceed sales targets and KPIs
Negotiate prices and terms of sales agreements
IQORPH
Tech support | Senior Agent | March 17, 2021 – July 08 , 2023
Delivered IT support via phone, email, and chat; prioritized and resolved incidents based on severity.
Performed remote installations and guided users through setup and troubleshooting procedures.
Ensure user satisfaction and retention by providing responsive tech support.
Process orders, forms, applications, and requests
Provide accurate, valid, and complete information using the right tools and systems
Stay up-to-date with product knowledge and service offerings
Identify and assess customer needs to achieve satisfaction
EDUCATION:
2018 – 2020 | UNIVERSITY OF PERPEPTUAL HELP SYSTEM DALTA || SHS
Humanities and Social Science