Keicy Sangalang

About the Candidate

I am a highly motivated professional with a strong background in customer service, quality analysis, and data reporting, dedicated to improving business efficiency and customer satisfaction. My extensive experience includes auditing customer interactions, training agents, and analyzing performance metrics to drive significant improvements in service quality.

My specialization as a Virtual Assistant has given me confidence in providing comprehensive support across various industries, including a strong background in Real Estate virtual assistance. I am adept at managing administrative tasks, optimizing workflows, and ensuring seamless operations to help businesses thrive.

To further expand my capabilities, I am currently gaining hands-on experience in Bookkeeping (NC III) using QuickBooks and Xero to strengthen my financial management skills. Additionally, I am proactively learning about automation and GoHighLevel in my free time to help businesses scale and streamline their processes.

I am proficient with a variety of tools, including Google Suite, CRM systems (ConnectCase, Salesforce), and project management platforms like ClickUp.

Key Skills & Expertise:
Customer Service & Support Management: Enhancing customer interactions and optimizing support processes.
Quality Assurance & Auditing: Ensuring top-tier service quality through thorough audits and analysis.
Performance Data Analysis & Reporting: Providing data-driven insights to improve efficiency.
Virtual Assistance: Confident in providing comprehensive administrative and operational support, including specialized Real Estate VA experience.
Bookkeeping & Financial Record-Keeping: Actively learning and gaining experience with QuickBooks and Xero.
Automation: Proactively learning automation and GoHighLevel to optimize business processes.

Let’s connect and discuss how my diverse skill set can add value to your team!

📩 Feel free to message me or email me at [email protected]