John Kenneth Padulla

About the Candidate

CAREER OBJECTIVE
To work in a competitive company wherein my Interests and qualifications are suited, and my abilities are well utilized and maximized for the development of my personal growth as well as to be part of the company’s success.

 

 

SKILLS
·         AWS and Oracle Cloud Infrastructure foundations certified

·         Operations within AWS (Route53, Instances, Load balancers, AMI)

·         Application backend support

·         Managing Windows Server 2012 / 2019

·         Operations in SQL Server 2017 / 2019

·         PRTG and DPA Solarwinds Monitoring

·         Windows Powershell 5.0 and above

·         Network Management and Monitoring (Juniper SSG 140, HP Procurve Switches 2910al, 2626-PWR, 2626-24/48, IP Monitor, System Center Operations Manager 2007, Netcrunch, PRTG)

·         Server Virtualization (VMWare ESX 3.0 and later, HYPER-V, vSphere Client)

·         Backup and Disaster Recovery (VEEAM, DISK2VHD, Hyper-V Converter)

·         Server Administration and Maintenance (HP Severs DL380G6, Blade Servers)

·         Dell Equalogic Monitoring

·         Knowledgeable in Windows Operating System (Windows Server 2003 and later, Windows XP and later)

·         Basic Linux (Centos 5.0 and RHEL 5.4) Administration

·         Database Administration (MSSQL 2008 and later, Oracle 10g / 11g Database)

·         Web Administration (Apache Tomcat, Weblogic 10g/11g)

·         Visual Basic 6 and Windows Batch File programming

·         SSL Renewal for Mobile Java Applications

·         Network Design and Implementation

·         Software, Hardware and Network Technical Support

·         Good time management for simultaneous work.

 

 

 

Qualification Highlights
·         7 and a half years’ experience on Backend Application support handling Deltek proprietary application, Windows servers, SQL Server Databases, SQL Server Reporting Services, SQL Server Analysis Services and Tableau services.

·         Leading the backend operations team to provide better customer experience in supported Deltek products.

·         Leads the team for short-term and long-term process improvements by introducing automated solutions that would help the team up to speed processing, resource productivity and people’s growth.

·         Knowledgeable in PowerShell scripting can help automate repeatable tasks and create standard processes.

·         Key resource to understand the Deltek Product offerings.

·         A go-to resource to aid the team members and provide recommendations on processes and ad-hoc requests.

·         Execute training for newly hired resources.

·         2 years’ experience in Windows Server Administration in one of the largest banks in the Philippines. Trained and well-exposed in the highest security and business processes for IT Support.

·         4 years’ experience in infrastructure as systems and network administrator. Assigned in different projects to provide technical support for database, network, software, and hardware both Philippines and Japan.

·         Very strong analytical skills and flexibility to do any functions in the field of IT.

·         Exposed to different business processes such as understanding planning operations up to production environments. Provides I.T resource planning and ensure disaster recovery plans.

·         Experience in maintaining production servers in Philippines and Japan.

·         Can communicate English and Filipino

·         Trained CCNA fast track to understand network concepts.

·         Trained Microsoft Windows 2012 Installation and configuration.

·         Experienced in different storage technologies.

·         ITIL v3 Certified.

·         Able to learn fast and adapt to the environment.

·         Able to work under pressure and provide availability when needed.

 

 

WORK EXPERIENCE
Company: Deltek Systems Philippines Ltd.

May 2018 to Present

 

Description: Deltek is the leading global provider of software and solutions (SaaS Cloud and On-premises) for project-based and enterprise businesses.

 

Technologies:

·         Windows Server 2017, 2019 (Operations, troubleshooting)

·         DNS (troubleshooting)

·         Active Directory (troubleshooting)

·         Microsoft SQL Server 2017-2021 (Operations)

·         IIS 7, IIS 10 (Administration, troubleshooting)

·         Deltek Application Backend Support, Maintenance and server-side troubleshooting (Vision, Vantagepoint, AjeraCRM, CaptureManagement)

·         PowerShell scripting (operations, maintenance, development)

·         Microsoft Report Services (Operations, Troubleshooting)

·         AWS Security groups (Troubleshooting)

·         AWS Route 53 (Operations and Troubleshooting)

·         Jenkins (development and operations)

·         Ansible (development and operations)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Role: Team Lead, Principal Cloud SRE (January 2023 to Present)

Responsibilities:

 

·         Technical Lead during US business hours provide backend support and ensure a high availability and reliability of supported Deltek Product application.

·         Assist on team improvement by aligning current individual skillset and transform to SRE’s core skills like automation and balancing it with operations.

·         Collaborating with leadership in transforming the old Cloud Operation into a true SRE skillset.

 

 

Role: Team Lead, Senior Cloud SRE (October 2021 to January 2023)

Responsibilities:

·         Handles 3 people in the team and leading the rest of operation resources during US business hours focused on backend support and ensuring high availability and reliability of supported Deltek Product application.

·         Alert monitoring that includes server, application alerts and database blocking and long running queries.

·         Responsible on initiating and conducting NOC bridges for outages and incident resolution and prevention.

Leads the team for short-term and long-term process improvements by introducing automated solutions that would help the team with the up-to-date processing, resource productivity and people’s growth.
Handling any types of tickets like Service Requests and Incidents. Priority are the escalated, urgent tickets and possible outage or outage tickets.
Participating with the service management team for incident and problem tasks to identify workarounds, short-term and long-term resolution of the incidents.
Subject Matter Expert on the standard processes, setup and configurations within the Deltek Product currently supporting.
Accomplishments:

·         Received Deltek Cloud recognition award as a pro-active resource in terms of detecting alerts, responsive to escalations and leading NOC calls to resolve and prevent possible incidents.

·         Improved the training plan for new recruits.

·         Improved resource rotation to accommodate business operation needs.

Successfully introduced and maintain automation tools that would help the SRE operations team and the Customer facing support to cut the turnaround time when requesting support environments. This enables Deltek Support a faster way to troubleshoot and fix client issues.
Improved standard processes within Deltek internal teams to provide a standard and better way to identify, escalate and resolve issues in the backend.
Help with the ongoing SRE transformation from manual operations to SRE that will be able to develop scripts that can be used for day-to-day operations.
Improved the process of incident resolution within the Application SRE team by introducing the incident knowledgebase dictionary.
Part of the development that introduced a platform that will be used by the operations team for day to day Service requests.
 

 

 

 

 

 

 

 

Role: Cloud Operations Specialist (May 2018 to October 2021)

 

Responsibilities:

·         Application backend support for application, reporting and database servers.

·         Point of contact for Client Go-lives and onboardings

·         Point of contact for Cloud ODBC Setups

·         Database refreshes Service requests

·         Database Restore activities

·         Analysis cubes setup

·         Weekend support for application maintenances to ensure that the Deltek application is in-line with the current application and server updates.

·         Client migrations activities.

·         End to end application setup. This includes the overall application setup until the completion of all the required application components to work and promote as live production environment.

·         Weekend support for possible incidents.

·         Disaster Recovery activities.

·         Backend application incident issues and resolutions and Service Request handling.

·         Change request implementations

 

Accomplishments:

·         Managed and provide support to address the daily challenge on the number of clients onboarding and go-lives. Maintained 100% delivery and provided a good client experience for onboarding and go live projects.

·         Continued team process improvements by acknowledging the responsibilities of keeping the process documents updated.

·         Within a year, fully understand the product offerings and become one of the key resources who streamline the processes based on what is offered by Deltek to clients.

·         Received several recognitions for delivering service requests to clients and resolving incidents by coordinating with the other Deltek Teams.

 

 

 

Company: IBM Business Services (Makati)

February 2016 – April 2018

 

Description: IBM Business Services is one of the largest BPO companies worldwide that provides enterprise services and solutions to enterprise businesses. Assigned to the one of the largest banks in the Philippines that provide support and services in Windows Server platform.

 

Role/s:

·         Windows Server Administrator (February 2016 to October 2016)

·         Team Lead, Windows Server Administrator (October 2016 to October 2017)

·         Windows Server Administrator (October 2017 to April 2018)

Responsibilities:

·         Incident, Change, Service Request ticket handling.

·         October 2016, I was assigned as a lead to manage incident, change and service requests tickets. Provided short-term and long-term solutions on bulk of tickets that are assigned daily to the team.

·         Windows Server maintenance including the support for the hardware.

·         Provide technical support for Windows servers, VMWare environments, storages and provide recommendations on the platform supported.

·         Project implementations.

·         Create and implement change requests for Windows Servers.

·         Ensure that windows servers are patched according to schedule.

·         Submitting monthly reporting on time.

 

Projects and Accomplishments:

·         Act as Senior Windows Server Administrator to provide and support and solutions on client requirements.

·         Provides incident resolution for Windows OS, VMWARE, Active Directory, Storage and network issues encountered of different applications.

·         Provide full flexibility and high availability support during major and minor maintenances.

·         (February to April 2016) – Recognized for being part of the BPI Critsit activities. This is when a security issue was detected and needs manpower to provide 24/7 support during the CritSit window.

·         (July 2016 – Dec 2016) – Recognized for being part on the completion of Project PURO – Ensured that all windows servers platforms are aligned in security compliance and ensure that all Windows servers are well hardened.

·         Managed to minimize the noise from monitoring alerts on creating bulk of incident tickets by optimizing and setting agreed standard thresholds to provide accurate alerts.

·         Established processes to minimize the number of hours resolving incidents and implementing change requests to provide better productivity of each resource in the team.

·         Act as technical consultant by doing assessments for the changes that would impact several environments and provide recommendations on how we implement those changes.

·         Ensured that change and Service Requests are implemented on time.

·         (July 2017) – Recognized as part of the successful implementation of Storage Migration.

·         (July 2017 to September) – Successfully implemented and established processes for disaster and recovery. With those implementations, we have successfully obtained disaster recovery Certifications for 5 bank applications.

·         (Oct 2017) – Part of the successful Go Live implementation for BPI Trade version 2 Project.

·         (Nov 2017) – Part of the successful implementation of BANKO PROD Migration Project

·         (Dec 2017 – Jan 2018) – Part of the successful implementation of BANKO DR Setup Project

·         (Jan 2018 – April 2018) – Part of the ongoing implementation of “Project London” project – Setup of additional Active Directory Servers for BPI branches and sites.

 

 

Company: Freshremix Asia Software Corporation (Makati)

May 4, 2011 – January 2016

 

Description: Freshremix Asia Software Corporation (FRASC) is a 100% owned subsidiary of Fresh Remix Corporation (FRC) from Japan. The company was established in April, 2005 to provide software development services to augment the technical expertise of FRC. (Currently name as Farmind Philippines Inc)

 

Role: Systems and Network Administrator

 

Responsibilities:

·         Server and Network Administration both on Japan and Philippines Data Center.

·         Provides technical support on all the departments including the video conferencing system and local projects.

·         Provides support for database and web server deployments on local and Japan production servers.

·         Setting up physical and virtual servers for business requirements.

·         Network, System and Database Administration and monitoring.

·         Ensures backup of all virtual machines to provide recovery and testing.

·         Ensures backup of Oracle/MSSQL database for disaster recovery.

·         Communicate with vendors to provide system integrations, support and updates.

·         Maintaining process documents and inventory for team use.

·         Support on non-related task like scanning, creating P.O, office bills and other accounting related jobs.

 

Projects and Accomplishments:

 

Freshremix Asia Software (Makati Office Support)

 

Description: The main role of our team is to provide resources needed by users.  Provide technical support on hardware, software and network problems on all departments. Maintain and monitor servers and network for continuous business operations.

 

Accomplishments

·         Provided technical support and resource planning on hardware and software to all departments.

·         Successfully consolidate server environments. Migrated physical to virtual servers to reduce electric cost and reduce rack both local office and Makati Data Center.

·         Network administration and monitoring.

·         Server administration and maintenance.

·         Implement VLANs on HP switches to control network traffic and enhance security.

·         Implemented monitoring for Blade Servers – SSCI storages

·         October 2015 to Dec 2015, I was assigned and deployed in Japan to start the project Cloud Migration. Able to reduce the number of servers and network equipment that are already redundant and not in used. Reduced to 2 out of 5 racks that resulted on reducing the cost of Data center expenses.

 

Technologies used:

·         IPMonitor and Netcrunch  (network monitoring)

·         Juniper SSG 140, HP Switches (network security and management)

·         Windows Server 2003 and later

·         VMWare ESX 3.0, Hyper-V, Disk2VHD, vSphere Client

·         Dell Equalogic Storage

 

 

e-Business (Japan office support)

 

Description: e-Business is one of the subcompany of FRC in Japan that deal with fresh products. The main role of the company is to maintain systems and monthly and weekly reporting of servers. iFANS, FANS, realmarket, eON and Secondary Allocation applications.

 

Accomplishments

·          Automation of monthly and weekly reporting of iFANS, FANS and realmarket was implemented by using Visual Basic 6 and Excel VBA. Reduced manual input in report reducing 90% of the time consumed on the manual process.

·          Learned system troubleshooting. Improved analytical and problem-solving skills.

·          Trained on eON project by using oracle database. Improved knowledge on oracle database.

·         Assigned in eON project to support application and database deployments on production and staging servers. Also, we maintain and monitor hardware and application on DEV, QA and production servers.

·         Successfully create oracle database scripts for eON for additional monitoring.

·         Successfully created windows batch for daily backup of database.

·          Implement disk monitoring in both eON web and database servers.

·         In 2014 eON, FANS and Secondary Allocation was transferred to cloud. Successfully migrated eON server to cloud by using OVA Backup of vSphere Client.

·          In 2015, major data cleanup was made in eON database to remove 2010 and below data. Handled deployment testing with QA and Dev and successfully implement in production server.

 

Technology Used:

·         VMWare 3.0 and 5.0, VEEAM Backup, vSphere Client, Windows server 2003/2008

·         Weblogic 11g, Oracle Database 10g/11g (eON Project)

·         Apache Tomcat 7 and later, MSSQL Server 2008 and later (Secondary Allocation Project)

·         Windows Batch and VB6 Programming

 

 

 

 

FreshExchange (Japan’s Project)

Description: FreshEx (FreshExchange) is a 2015 project of FRASC (Freshremix Asia). The main role of our team is to provide infrastructure resources that Dev and QA need. Also, provide technical support.

 

Accomplishments

·         Successfully set up Web and MSSQL Virtual Server on Microsoft Azure for development use.

·         Provide resources needed by the project.

·         Windows Server build and application/database setup.

 

Technology Used

Microsoft Azure, SQL Server 2008 R2

 

 

Storewatch V1 and V2 (Freshremix local project)

Description: Storewatch V1 is a mobile application that runs in JAVA Nokia Phones. Storewatch V2 is a POS application that runs in windows. The main role of our team is to provide support and backup of systems including database.

 

Accomplishments

·         Basic Linux/Windows Server Administration, maintenance and monitoring. Additional knowledge in RHEL 5.4 Linux. Improved Windows Server Administration

·         Provide technical support for developers and QA.

·         Implement pilot testings of Storewatch V2 in TAPA King, Henlin and Afficionado.

·         Attend on business planning and meetings to client for resource planning and technical support.

 

Technology used:

RHEL 5.4, Kannel (Storewatch V1) / Windows Server 2008 (Storewatch V2)

 

 

ESL System and Farm Story System (May 2014 – May 2015) – (FRC and Freshremix project based in Philippines)

Description: ESL or e-Support Link is a company in Japan that also deals with fresh products. ESL want to implement pilot testing for Farm Story and ESL System for market and producers here in the Philippines. The main role of our team is to implement hardware, network and application and provide support in infrastructure in Sariaya and Nueva Ecija. Also, provide planning for prospect clients in Baguio.

 

Accomplishments

·         Successfully provide hardware requirements needed by client. Improved I.T resource planning.

·         Successfully implement hardware, network and application (ESL System and Farm Story) in Sariaya Quezon and Nueva Ecija.

·         Handled setup of network, installation of CENTOS and server backup. Improved and applied VLAN knowledge. Learned basics of CENT OS installation and setup. Applied cobian backup for Virtual disk of ESL System.

·         Successfully provided system support via phone or on-site. Improved communication skills and analytical and troubleshooting skills.

·         Attend training provided by Japanese developers and system support on how to use both system to transfer knowledge and educate farmers and users of the system.

·         Able to travel to Nueva Ecija, Sariaya Quezon and Baguio to gather information, to provide system implementation plan, end user training and introduced ESL System and Farm Story System to users. Improved handling project and work in a team.

 

Technology used: CENTOS 6, Hyper-V, Windows Server 2012, Cobian Backup, VLAN on HP Switch

 

PESLE (2011-2014)  – (Freshremix local project)

 

Accomplishments / Job Description

·         Provide application deployments, maintenance and monitoring on production and development servers.

·         Apache tomcat and Oracle Database deployments.

·         Successfully provide technical support for developers and QA.

·         Contribute on system implementations and demos.

 

Technology used: Windows Server 2008 r2, Apache Tomcat 7, SQL Server 2003.