Rouen De Mesa

About the Candidate

My background includes working as a Customer Service Representative in several BPO companies such as AFNI, TTEC, and InTouch CX, supporting clients in telecom, healthcare, and home listing services. In these roles, I honed my communication, empathy, and problem-solving skills while delivering high-quality service to customers in fast-paced environments.

Additionally, I have experience as a Technical Support Representative at Concentrix, where I supported a U.S.-based telecommunications account. This role helped me develop strong troubleshooting abilities and a deeper understanding of technical processes, tools, and customer handling protocols.

I am also proficient in Microsoft Office, Adobe, Photoshop, and Canva. My written and verbal communication skills have consistently been assets in handling both customer concerns and internal coordination.