About the Candidate

AIVE RIZZA CUENCIA

+639776545081
[email protected]
Cabantian Davao City, Philippines

Detail oriented and results driven professional with experience in administrative support, customer service, CRM
management, social media, and partnership development. Skilled in lead generation, client relationship management, and
content creation, with a strong ability to streamline operations and enhance engagement. Seeking a dynamic role where I
can leverage my organizational, communication, and digital marketing skills to drive business growth and deliver
exceptional service

WORK EXPERIENCE

FastAgents|Ofelia Vargas
Jan 2025 – Sept 2025

Administrative & Social Media Assistant

Provided comprehensive administrative support to Ofelia, including managing emails, organizing documents, and coordinating daily operations. Oversaw calendar management by scheduling appointments and meetings to optimize efficiency. Handled social media management by creating, curating, and scheduling engaging content to strengthen online presence. Maintained accurate records and databases, assisted with client communications and follow-ups, and supported project planning and execution to ensure timely completion of tasks.

EXP Realty | Debbie
Florendo |PartTime
Feb 2022 – Dec 2024

Social Media & CRM Coordinator

Managed CRM systems and email communications to streamline client interactions and maintain organized records. Developed and designed content for Facebook and Instagram, creating visually engaging graphics and implementing social media strategies to increase brand visibility and generate leads. Oversaw community engagement by responding to inquiries and comments, and ran paid ad campaigns to promote listings and attract qualified leads. Coordinated contracts, inspections, and closing dates while ensuring compliance and accuracy, acting as a liaison between agents, clients, and other stakeholders. Provided support with post-closing tasks and client follow-up to ensure a seamless experience.

Sponcierge|PartTime
July 2023 – June 2024

Sponsorship & Product Coordinator

Conducted comprehensive market research to identify potential sponsors and understandtheir needs, preferences, and industry trends. Developed strategic plans to attract sponsors, including targeting key markets, pricing, and promotional tactics. Built and maintained strong relationships with existing and prospective sponsors through regular communication, meetings, and networking events, addressing concerns promptly to ensure a positive experience. Provided guidance and support to the product team, fostering collaboration and innovation, while effectively communicating product plans, progress, and updates to internal stakeholders and gathering feedback from customers and users.

Kushae|PartTime
Feb 2023 – July 2023

Partnerships & Chat Support Manager

Managed partner relationships by serving as the main point of contact, addressing inquiries, providing updates, and exploring new collaboration opportunities. Identified potential partnerships aligned with organizational goals and assisted in evaluating opportunities for strategic growth. Coordinated with internal teams including sales, marketing, product, and operations to ensure smooth execution of partnership initiatives. Conducted research on industry trends, competitors, and market opportunities to support decision-making and partnership strategy. Provided prompt and professional chat support to partners, ensuring high satisfaction and strong engagement.

ReedsRealEstate
Feb 2021 – Jan 2022

Inside Sales Agent

Prospected new clients daily from multiple lead sources and responded promptly to all inbound inquiries. Scheduled appointments with both Listing and Buyer Specialists and followed up with leads to nurture relationships until appointments were successfully confirmed. Maintained consistent communication to ensure a smooth client experience and maximize lead conversion.

United Real Estate
Aug 2020 – Feb 2021

Lead Generation & Social Media Coordinator

Handled lead generation and social media outreach by managing accounts, responding to messages, and engaging with potential clients. Conducted cold calls and scheduled appointments to convert prospects into clients. Performed data entry and managed calendars to ensure organized scheduling and efficient workflow.

CNM Solutions
March 2017 – Sept 2020

Customer Service Representative

Managed multiple chat conversations simultaneously, addressing customer inquiries and resolving complaints related to undelivered orders, missing items, redelivery, refunds, and late delivery compensation. Assisted dashers with issues including unclear addresses, declined cards, missing orders, delivery tracking, and processing partial payments, while updating their account information. Addressed merchants’ concerns and processed escalations for out-of-scope issues to ensure timely and effective resolution

IBEX Global (AT&T)
May 2016 – March 2017

Customer Service Representative

Provided a broad range of customer support and administrative services to address client inquiries efficiently and effectively. Delivered personalized, polite, and professional service to ensure customer satisfaction and build long-term relationships. Asked open-ended questions to identify client needs and resolved billing issues, averaging 60 calls per day while maintaining high-quality support and problem resolution.

 

SKILL

• Customer Service & Client Relations
• Administrative Support & Calendar Management
• Lead Generation & Appointment Setting
• Social Media Management & Content Creation
• CRM Management & Data Entry
• HIPAA Compliance & Data Privacy
• Partnership & Relationship Building
• Market Research & Strategic Planning
• Communication, Problem-Solving & Time Management

TOOLS USE

• Trello
• Notion
• UpLead
• Airtable
• MLS
• Canva
• Salesforce
• Slack
• Kvcore
• RedX
• Mojo
• Cinc
• Follow Up Boss
• Ringcentral
• Vonage
• Go High Leve