Philippines
Member Since 2025
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Clifford Bram Manio

About the Candidate

A professional with over 6 years of experience in customer service and technical assistance, with a
proven track record of providing superb support. Possesses a diverse skill set that includes recent
experience as a Legal Virtual Assistant and as a Web Developer. Strong problem-solving skills and a
dedication to achieving company goals.

Experience

08/2024 - 12/2024
Legal Support Help Legal Virtual assistance

Achievements/Tasks:
• Validating documents of clients.
• Conducting outbound calls to customers to update them about their cases.
• Performing client intake procedures.
• Drafting and managing legal documents.
• Scheduling meetings and managing calendars.

10/2016-09/2023
Concentrix, A SYNNEX Corporation Senior Product Support Specialist

Achievements/Tasks:
Provided advanced technical support by handling complex customer cases with minimal
supervision.
Responded to escalated and unresolved calls and questions from less experienced Technical
Support Advisors.
Maintained extensive knowledge of the organization, products, and/or services.
Followed appropriate escalation paths to resolve technical issues and made follow-up calls to
customers as needed.
Solved problems that were generally unstructured and required extensive use of conceptual
thinking skills.
Ensured service delivered to customers met contractual Key Performance Indicators (‘KPIs’).
Conducted training sessions for newly hired Technical Support Advisors, focusing on product
knowledge, troubleshooting procedures, and customer service best practices.

12/2015-09/2016
Freelance Web Developer

Achievements/Tasks:
Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Provided front-end website development using WordPress, Hubspot, and other editing
software.
Planned website development, converting mockups into usable web presence with HTML,
JavaScript, AJAX, and JSON coding.
Developed technical solutions required to accommodate specific user-facing assets.
Oversaw back-end development using NodeJS with express framework to maintain website
integrity.

08/2012-10/2015
Cyberwizard Compware Sale Computer Technician

Achievements/Tasks:
Tested and installed motherboards, processors, and graphics cards on desktops and laptops
for corporate staff.
Linked computers to network and peripheral equipment.
Served as a backup for staff members, responding to system failure and maintenance
emergencies.
Performed installation, maintenance, and repair for complex internal computer hardware
and various software applications.
Performed troubleshooting to correct computer hardware and software malfunctions.

Skills
HTML NodeJS JavaScript MongoDB CSS WordPress Windows/Mac Platform React Postgre SQL
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