About the Candidate
Customer Service Representative with over 5 years of experience providing high-quality support to clients in the utilities sector. Skilled in handling phone-based and online inquiries, resolving issues efficiently, and maintaining a strong focus on customer satisfaction. Experienced in working remotely and collaborating with teams to meet service-level agreements. Adept in using Microsoft Office tools, CRM systems, and data management to track and analyze performance. Known for adaptability, professionalism, and strong communication skills.
Skills
“Advancedable to explain information clearly and professionally. My strengths include problem-solvingActive Listeningaddressing customer inquiriesand adaptability in fast-paced environments. I am proficient in Microsoft Excel for trackingand collaborating with teamsand data analysisand data management to track and analyze performance. Known for adaptabilityand ensuring customer satisfaction. I am highly effective in both verbal and written communicationand generate performance reports. Assisted dissatisfied customers by applying empathyand maintaining a strong focus on customer satisfaction. Experienced in working remotely and collaborating with teams to meet service-level agreements. Adept in using Microsoft Office toolsand problem-solvingand service requests. Consistently met daily call targets and quality assurance standards. Used Microsoft Excel to track leadsand skills). You can copy this into Word/Google Docs and adjust formatting as needed. Sherwin Cruz 📍 Brgy. Bagong Bayanand technical tools: Skills Customer Service Excellence – Skilled in handling customer inquiriesas well as Microsoft Word for documentation. With experience using CRM systems for lead management and call loggingbilling concernscall loggingChatGPT You said: Resume content ChatGPT said: Got it 👍 To make sure I give you the best versionCommunicationConflict resolutionCRM systemsdata tracking) and Word (documentationexperience at Tata Consultancy Servicesformatting). CRM Systems – Familiar with lead managementhighlighting your strengths in customer serviceI am skilled at staying organized and detail-oriented. I thrive in multitaskingif any] Dates [Add responsibilities and achievements here if you had another role before TCS. If notIntermediateleading to improved customer satisfaction scores. Adapted quickly to work-from-home setuplike your degreemaintain call logsmaintaining productivity and performance. Customer Service Associate [Previous Employermanaging time efficientlyor would you prefer a creative/modern style that looks more visually appealing? You said: My skills ChatGPT said: Got it 👍 Here’s a strong skills section you can use in your resumeProfessionalismReportingreportsresolving issuesresolving issues efficientlySan Pablo CityTaguig (Remote) July 2021 – July 2024 Handled inbound and outbound calls for a utility accounttrackingwe can leave this blank or adjust.] Education Dalubhasaan ng Lungsod ng San Pablo Bachelor of Science in Business Administrationwhile also being comfortable and productive in remote work settings.with expertise in handling inquiries
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