Irene Franco Ramos

About the Candidate

Irene F. Ramos

PROFILE
Nickname: Ahye

Birthday: 08/26/88

Birthplace: Taguig City

Address: 12 B Esguerra St. Napindan, Taguig City

Religion: IFI Aglipay

Civil Status: Single

Nationality: Filipino

Contact
PHONE:

09053090276

 

EMAIL:

[email protected]

Hobbies
Traveling

Cooking

EDUCATION
St. Chamuel Institute of Technology
June 2005 – March 2007

BS Nursing Assistant

 

WORK EXPERIENCES

IBM/Concentrix Services Corporation (Sr. Quality Evaluator)
August 23, 2010 – October 18, 2025

–       Amazon Customer Service Representative

–       Amazon Feedback Removal Representative

–       Amazon Seller Support

–       Amazon Sr. Quality Evaluator | Reports Analyst

 

SR. QUALITY EVALUATOR

–       Auditing and monitoring the tickets/cases of our associates.

–       Conducting TRIAD/Calibration sessions.

–       Preparing and presenting the monthly business review.

–       Tracking the bottom quartile and repeat offenders.

–       Preparing and sending the FYIs for reminders and new information to know.

–       Preparing and sending the weekly and monthly QA scores.

–       Attending team meetings to share best practices and challenges.

MultiplyMii Amazon Agency
September 2024 – September 2025

Job Description: Client Success Manager

–       Scheduling and attending to client calls

–       Suggesting marketing strategies to increase sales

–       Exporting, Creating and Sending the Weekly and Monthly Sales Reports

–       Account checking using click up tool

–       Attending team meetings for sharing of best practices and challenges.

 

Buy Box Experts | Spreetail
(Amazon VA Quality Analyst and Catalog Specialist)
May 2022 – August 2024

Job Description: Amazon Quality Auditor

–       Auditing the tasks done by the Catalogers

–       Conducting a PDP Audit

–       Facilitating Weekly Calibration

–       Checking and Monitoring the End of Month Report

–       Conducting a refresher training especially for the updates

–       Assisting the Catalogers for their tasks upload

–       Checking and updating the JIRA Task Management and Workforce Tracker

–       Conducting a Weekly Catch Up or WBR

–       Facilitating the Department Meeting for updates, wins and challenges

–       Collaborating with the Project Managers

Job Description: Amazon Catalog Specialist

–       Checking the new task assignments

–       Updating and Completing the Workflow Assignments

–       Uploading tasks such as New Listing Copy, Variation, Catalog Reorganization, A+ Content, Images for both Amazon Seller and Vendor Central.

–       Conducting a PDP Audit

–       Updating and completing the workflow steps

–       Submitting a case to Amazon SeSu

–       Collaborating with the Project Managers

Seller Interactive Agency (Amazon VA Account Manager)
May 2021 – April 2022
Job Description: Account Manager

–       Handling a team with Account Coordinator, Content Creator and PPC Specialist.

–       Scheduling and attending to clients call

–       Updating the Click-Up for tasks done

–       Suggesting a marketing strategy to the clients

–       Conducting a weekly catch up/meeting to the team

–       Doing a Weekly and Monthly Reports

–       Answering the clients query through email and phone

 

SKILLS:

AMAZON SELLER CENTRAL MANAGEMENT

–       Account Management: Managing multiple Amazon seller accounts, ensuring that product listings comply with Amazon’s policies.

–       Product Listing Optimization: Checking effective product titles, bullet points, descriptions, and adding backend search terms to improve visibility.

–       Product Listing Upload: Using Amazon’s bulk upload template and flat files to upload or update product listings in Seller Central.

–       Account Health Check: Daily check on notifications about the Health Check of the account, resolving the issue with the help of creating a case to Seller Support.

–       Buy Box Eligibility: Checking the buy box eligibility and helping the seller to win the buy box.

CUSTOMER SERVICE AND COMMUNICATION

–       Customer Support: Responding to customer inquiries, handling returns and resolving complaints in a timely manner.

–       Negative Feedback Management: Monitoring and managing product reviews and seller feedback, including requesting removal of unfair reviews or feedback.

–       Order Processing: Handling customer orders, following up on deliveries, ensuring accurate order fulfillment, and resolving order-related issues.

DATA ENTRY AND PROCESSING

–       Excel/Google Sheets: Proficient in handling data, creating reports, and analyzing performance metrics.

–       Data Dive Expert – Getting the competitor ASINs, Master Keywords, Search Volume and Keyword Ranking.

–       PPC Knowledge – providing insights and POA for the weekly and monthly sales and ACoS report.

–       Expert in Click up Tool – managing and completing the task using click up tool.

 

 

I hereby confirm that the above information is true and correct to the best of my knowledge and ability.

 

Irene Ramos – Applicant