jefferson paralejas

About the Candidate

OBJECTIVE EXPERIENCE
To enhance my working
COMPANY capacities, professional
skills, Efficiency and to serve my
organization in the best possible way
with sheer determination and
commitment plans, proposals, and
strategic reports
CERTIFICATIONS:
 ISO 9001 Quality Management System Audit Certified
 ISO 31000 Risk Management Certified
 Lean Six Sigma Yellow Belt Certified
 7 Basic Quality Tools Certified
CONTINOUS IMPROVEMENT, RISK MANAGEMENT AND BUSINESS
CONTINUITY TEAM LEAD • TRANSCOSMOS ASIA PHILIPPINES • MAY 2024
• AUGUST
Identifying Improvement Opportunities:
Analyzing current processes, identifying inefficiencies, and pinpointing areas
where improvements can be made.
Developing and Implementing Solutions:
Designing and implementing strategies and solutions to address identified
issues, often utilizing methodologies like Lean and Six Sigma.
Leading and Facilitating Teams:
Working with cross-functional teams to develop and implement process
improvements, providing training and coaching on relevant tools and
techniques.
Monitoring and Evaluating:
Tracking key performance indicators (KPIs), monitoring the progress of
improvement initiatives, and evaluating their effectiveness.
Fostering a Culture of Improvement:
Promoting a culture of continuous improvement throughout the
organization, encouraging employee involvement and participation in
improvement efforts.
Documentation and Reporting:
Documenting changes, creating reports on progress, and communicating
findings to relevant stakeholders.
Monitoring:
GWS (Google Work Space)
Project`s Dashboard
KPI and Progression or Projects
Tracking:
Team`s Initiatives
Contact List
Enrollment of employee`s to Company TalentLMS
Risk Management audit results
Business Continuity Plans Audit Result
Business Continuity Documents.
JUNIOR SYSTEM ENGINEER • BUSINESS ANALYST •INDRA INC. • MAY 2022
• JULY 2023
Creating Jira ticket managing routine task projects.
Conducting in-depth analysis of different data sets.
Assist in the preparation of business documents, such as business Organize
and maintain research files, records, and documents in electronic and
physical formats.
End to end supports to the clients.
Supporting client`s call inquiry or raised issue within the CMS application
(Mpower) Meralco and also with the Makati med clients.
MMSAM – Mpower – Meralco Project
MMCAMS – Makati Medical Center
Product Owner – Global Official Receipt Enhancement
Enhancement focusing on code change and design for the Official
Receipt of the Client with following on (BIR) Bureau of Internal
Revenue`s Regulations
Co- Product Owner – Online Collection Batch
New Feature of the System application in where creating a batch run on the
system for the 1 time online collection payment transaction for all customer
of the said project. The old process is where in the cashier or payments
team are process the transaction is per customer, on the Online Collection
Batch it’s a process that cater all customers to do 1 time transactions with
align to the database with alignment to the ERP report for the finance team.
TECHNICAL STAFF• FRONT END SUPPORT • RIZAL COMMERCIAL
BANKING CORPORATION• OCTOBER 2020 • MAY 2022
Bank Operations Branch Fulfilment Dept.
Supporting Branches in financial Systems Ticketing
Support via iReport System
Activation and Deactivation of Credit Cards
Sending Email to customers regards of balances
Basic Teller Functions
Conducting in-depth analysis of different data sets for the possible code
change for system using of personnel in the branch Managing the enrolling
new client for credit cards
Preparation of reports like SLA, C&R reports, IR report Ticketing system for
issues to pass through developers for assessment and providing resolutions
SKILLS EDUCATION
 Google Work Space – 1 year
 TalentLMS – 1 year
 Risk Management Audit – 2
years
 Business Continuity Audit – 2
years
 Ticketing Tools:
 Jira -1yr and 6mons Remedy
– 2 years
 Service Now 3mons
 Sql – 1yr and 6mons basic
query data extraction
 Microsoft 365 – 2 years
 Tableau – 3mons
 PowerBI – 3mons
BS INFORMATION TECHNOLOGY • APRIL 2020 • PAMANTASAN NG
LUNGSOD NG MARIKINA
LEADERSHIP EXPERIENCE
Ability to be flexible, build trust, empathize, communicate, give and receive
feedback, actively listen, be patient, solve problems, delegate, resolve
conflict tactfully, manage time wisely, maintain consistency, adapt, and
motivate employees to do their best.
[email protected] +639539802064