John Pasague

About the Candidate

I am a highly organized and detail-oriented Medical Virtual Assistant with training and hands-on experience in medical billing, claims management, and denial resolution. I am proficient in primary and secondary claims processing, claim follow-ups, underpayment identification, appeals preparation, and payment accuracy review. I have experience navigating multiple payer portals and billing systems, including PointClickCare, Availity, Waystar, UHC, UPMC, and Medicaid portals, and I am skilled in EOB and ledger analysis to support accurate reimbursement. Backed by a Bachelor of Science in Computer Engineering, I bring strong analytical, problem-solving, and system-navigation skills, along with the ability to communicate professionally with supervisors and coordinate efficiently using trackers to ensure timely denial resolution. My goal is to support healthcare providers by ensuring claims are accurately processed, actively followed up, and successfully paid.