Abegail Tenio

Entered and verified large volumes of data accurately within deadlines.
Assisted in maintaining and organizing company databases.
Supported internal teams with quality checks and administrative updates

Provided customer support through calls and email, handling billing,
technical, and account-related inquiries.
Maintained accuracy and efficiency in data entry and account management.
Consistently achieved performance metrics and positive feedback ratings.

Assisted customers in planning and booking travel arrangements, including
flights and tour packages.
Provided expert guidance on services and promotions to help customers
make informed decisions.
Ensured smooth processing from booking to payment and after-sales
support.

Started as a Live Chat Agent, managing customer queries through live chat
with a focus on delivering timely and accurate responses.
Transferred to a different account as an Email Support Specialist, handling
tickets via Zendesk to resolve inquiries efficiently.
Promoted to Level 2 Agent, managing administrative tasks for a company
specializing in makeup and skincare products.
Handled customer engagement across TikTok, Facebook, Instagram, and
Amazon Seller Central—responding to buyer messages, comments, and
reviews.
Managed feedback through TrustPilot and Okendo, maintaining a positive
brand image.
Processed refunds, cancellations, and return requests via TikTok and
Shopify.
Investigated and resolved shipping and logistics issues on TikTok.
Processed chargebacks for Shopify and PayPal transactions.
Reviewed reseller, fraud, and flagged orders due to incorrect or invalid
customer information using OrderDesk and AMT.