Rofel Dave Tumulak

About the Candidate

Professional Summary

Detail-oriented and resourceful Virtual Assistant with strong experience in administrative support, technical operations, and bookkeeping. Skilled in managing schedules, handling communications, organizing data, and supporting daily business workflows. Known for reliability, accuracy, and a solutions-focused mindset. Adept at helping business owners stay organized, productive, and efficient through proactive support and clear communication.

Core Skills

Administrative Support & Task Management
Email & Calendar Management
Customer Service & Client Communication
Data Entry & Documentation
Research & Information Gathering
File & Record Organization
Social Media Assistance (basic)
Bookkeeping & Financial Support
QuickBooks Online / Desktop
Microsoft Office & Google Workspace
CRM & Ticketing Systems
Confidentiality & Professionalism
Tools & Software

QuickBooks Online / Desktop
Microsoft Excel / Google Sheets
Microsoft Office Suite
Power BI
Wise
Ticketing Systems (ServiceNow, JIRA, etc.)
Communication Tools (Teams, Zoom, Slack)
Professional Experience

Process Senior Technical Executive

Infosys BPM Taguig City, Metro Manila
June 2025 – Present

Managed end-to-end operational and technical processes to ensure efficiency and compliance.
Analyzed workflows to identify gaps, risks, and improvement opportunities.
Provided technical support and subject-matter expertise for escalations and complex cases.
Coordinated with cross-functional teams to maintain smooth daily operations.
Supported documentation, reporting, and process updates for internal teams.
1st Line Support Engineer

Atos Information Technology Inc. Taguig City, Metro Manila
June 2022 – August 2022

Served as the first point of contact for technical and customer support.
Handled inquiries, logged incidents, and managed service requests through a ticketing system.
Troubleshot hardware, software, and network issues with clear communication and timely resolution.
Ensured accurate documentation and proper escalation of unresolved cases.
Bookkeeping Experience

1. Managed accounts payable and receivable.
2. Performed bank and credit card reconciliations.
3. Categorized expenses and maintained accurate financial records.
4. Prepared invoices, billing statements, and basic financial reports.
5. Supported payroll processing and ensured data accuracy.
Certification

* QuickBooks Online Certified ProAdvisor