Joana Jessa Casicas

About the Candidate

Hi! I’m Joana, a reliable Virtual Assistant with over 9 years of experience in customer service, handling chat, email, and phone support for international clients.

I help business owners stay organized and provide excellent customer experience by managing inboxes, responding to customer inquiries, and handling administrative tasks efficiently.

I’m known for being detail-oriented, patient, and professional—even when dealing with challenging customers. I can work independently, follow instructions well, and meet deadlines consistently.