Rowell Pinili

About the Candidate

Freelancer specializing in appointment setting and cold calling.
June to November 2024 (Project based)
2000 – 2004

I work part-time as a freelancer, scheduling appointments and
making cold calls for potential clients in the life and medical
insurance industry. I have leads to follow up on, and I aim to secure
at least four booked appointments each day.

Tier 2 / Customer service representative
06/02/2023- 02/05/2024- LOB: The Children’s Place- Company (Intouch Clark)
As aTier 2 agent, we handle calls from Tier 1 agents who need assistance with their customers. We
are handling calls as supervisors and managers. We need to determine whether to issue refunds to
customers who have not received their packages from UPS and FedEx. It is our responsibility to
decide whether to initiate a reshipment or process a refund for missing or lost packages.

Customer Service Representative
06/14/2021- 07/13/2022- VIKING CLOUD CAMPAIGN
Company name: Cloudstaff Philippines (ANGELES CITY)
NORTHCOREBUILDINGCRK11SPACE101
• Making Outbound Calls.
• Weprovide antivirus software (Endpoint Protection).
• Weneed to revalidate the accounts of the merchants if their accounts have expired.
• Wehave leads to call.
• Weneed to take all possible steps to have them validated.

Technical support Representative
06/10/2019- 12/24/2019- (Directv ATNT dual account)
Company name: CONCENTRIX
(CLARK, MALABANIAS)
.
* Answering inbound calls.
* Providing 100% Satisfaction Guaranteed.
* Walking the customers through the process of connecting the cable wires.
* Weare utilizing both the old and new billing systems, CRM and RIO.
* Assisting customers and resolving issues effectively.

Customer Service Representative
09/24/2018- 06/05/2019- LOB: (EBAY ONLINE SHOPPING).
Company name: VXI (CLARK MALABANIAS)
* Weserve as the intermediary between the buyer and the seller.
*Assisting the buyer with the process of ordering a product and guiding the seller on how to sell
a product on eBay.
* Walking among the customers or members.
*Taking inbound calls and ensuring a 100% resolution rate.