Sherel Sososco

About the Candidate

Customer Support Specialist with 4+ years of experience in hospitality, travel, and Airbnb support operations. Skilled in managing high-volume customer interactions through phone, email, and chat while maintaining a 95%+ customer satisfaction (CSAT) score. Experienced in guest relations, escalation management, troubleshooting, and policy compliance with a strong ability to deliver efficient solutions and exceptional customer experiences. Seeking remote opportunities in customer support, virtual assistance, and guest experience operations.