mark anthony laguitan espina

About the Candidate

MARK ANTHONY ESPINA
📍 Dasmariñas City, Cavite, Philippines
📞 +639669058001
📧 [email protected]
🔗 www.linkedin.com/in/mark-anthony-espina

PROFESSIONAL SUMMARY
Highly motivated and detail-oriented professional with experience in customer service, content moderation, and administrative support. Skilled in handling customer inquiries, managing schedules, organizing data, and maintaining confidentiality. Strong communication, problem-solving, and multitasking abilities with a proven track record of working efficiently in fast-paced environments. Seeking to leverage my skills as a Virtual Assistant, Executive Assistant, or BPO Professional.

CORE COMPETENCIES
Customer Service & Client Support
Email & Calendar Management
Administrative Assistance
Content Moderation
Data Entry & Data Management
Microsoft Office Suite
Google Workspace
Internet Research
Communication Skills
Time Management
Problem Solving
Attention to Detail

PROFESSIONAL EXPERIENCE

Content Moderator
TaskUs

Reviewed and moderated user-generated content in accordance with company guidelines.
Identified and escalated policy violations while maintaining high accuracy standards.
Managed large volumes of content efficiently and consistently met productivity goals.
Ensured platform safety and compliance through detailed content evaluation.

Customer Service Representative
IQOR

Assisted customers via phone, email, and chat with inquiries and concerns.
Resolved customer issues professionally while maintaining excellent service standards.
Accurately documented customer interactions and account updates.
Consistently achieved performance and customer satisfaction targets.

TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint
Google Docs, Sheets, Calendar, Gmail
Zoom, Microsoft Teams, Google Meet
CRM Systems
Data Management Tools
Internet & Online Research

KEY STRENGTHS
✔ Excellent verbal and written communication
✔ Strong organizational and multitasking skills
✔ Ability to work independently and remotely
✔ Fast learner with high adaptability
✔ Professional, reliable, and detail-oriented

References available upon request.