About the Candidate
Contact Information & Summary
My name is Michael Angelo C. Yepez, and I live in Mariveles, Bataan, Philippines. You can reach me at [email protected] or +63 962 607 5088. I am a scheduling and customer support professional with nearly 3 years of experience. I excel at managing appointments, handling customer communication, and solving service problems in fast-paced jobs.
Skills
My main skills are scheduling appointments, managing calendars, and providing customer service via phone, email, and SMS. I am experienced with Salesforce CRM, billing support, conflict resolution, and active listening. I also work well in teams, multitask, and manage my time effectively.
Work Experience
MSGNI Corporation (May 2023 – October 2023)
I worked as a Customer Service Representative. In this role, I scheduled repairs and warranty services. I took inbound calls to troubleshoot problems and answer customer questions. I also updated customer accounts, processed billing adjustments, and kept accurate records. By talking with both customers and repair teams, I made sure jobs were finished on time and regularly hit my performance goals.
TaskUs (October 2023 – March 2026)
I worked as a Customer Service Representative. I scheduled technician visits and installations for customers who needed on-site help. I handled 20 to 30 calls every day, dealing with scheduling updates, tech issues, and billing. I fixed complex scheduling problems quickly by working with the right teams. Because of my clear communication and attention to detail, I kept my quality scores high and stayed calm in a busy work environment.
Education
I went to school at West Philippines Institute and St. Martin De Porres Secondary Education.
Experience
From May 2023 to October 2023, I worked as a Customer Service Representative for MSGNI Corporation. In this role, I managed appointment scheduling and service coordination specifically for product repair and warranty-related requests. I assisted customers through inbound calls, providing troubleshooting support and resolving service inquiries efficiently. I also processed account updates, billing adjustments, and service requests while ensuring accurate documentation across the board. Furthermore, I coordinated communication between customers and service teams to ensure the timely completion of appointments and repairs. Through my strong organizational skills and customer-focused service, I consistently met my performance metrics.
From October 2023 to March 2026, I continued my career as a Customer Service Representative at TaskUs. During this time, I coordinated technician appointments, installation schedules, and service visits for customers requiring on-site support. I managed daily customer interactions involving scheduling updates, technical concerns, billing inquiries, and service coordination. On a daily basis, I handled 20 to 30 calls while maintaining a high level of professionalism, accuracy, and strong customer satisfaction. I resolved complex scheduling and service-related issues by identifying solutions quickly and coordinating with the appropriate teams. By focusing on attention to detail, effective communication, and timely issue resolution, I maintained high quality assurance scores. Ultimately, I demonstrated strong adaptability and calm decision-making in fast-paced, high-volume support environments.
Skills
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