Nicholli Rodriguez

Reach out to prospects (calls, texts, emails): Make outbound calls or messages to
potential leads or existing leads to offer the company’s products or services.
Convert leads into sales / close deals: Persuade interested prospects to commit (i.e.
convert a lead into a customer), by demonstrating value or matching needs to the
solution.

Handled medical appointment scheduling and coordination for patients in the U.S.
Managed inbound and outbound patient communications with empathy and precision.
Maintained accurate data in scheduling systems, ensuring HIPAA compliance

Manage and optimize online store operations, including product listings, pricing,
inventory, and order processing across eCommerce platforms.
Conduct product research and analyze market trends to identify profitable items and
improve sales performance.
Provide customer support, coordinate with suppliers, and ensure smooth fulfillment to
maintain high customer satisfaction and store efficiency

Supported a U.S.-based web development platform with technical and customer service.
Assisted small business owners with website setup, troubleshooting, and billing issues.
Provided email/chat/voice support in a fast-paced environment