About the Candidate
I am a qualified and professional analyst and communicator with multiple
years of experience in the Philippine Business Process Outsourcing
Industry. Strong communication and analytical skills. Exceptional
leadership capabilities. Team player with an eye for detail.
Education
Experience
Manage key accounts to ensure superior client experience
Establish strong customer relationships to allow for open communication and trust
Create and deliver Quarterly Business Reviews for and to clients
Discover opportunities and proactively drive program adoption
Database maintenance – CRM management
Perform Outbound calls to prospects (Real Estate – Buyer/Seller)
Maintain contact and communication with leads
Create and deliver training modules to new and tenured agents
Coordinate with management and stakeholders for task execution while ensuring compliance and productivity
Maintain and improve positive Service Level Agreements through agent activity monitoring and coaching
Regularly update clients and stakeholders through Weekly,
Monthly, and Quarterly Business Reviews
Extensive Contact Center Experience (IB/OB/Non-Voice)
Customer Service, Technical Support, Finance, Collections
Attend to varying concerns and ensure customer satisfaction
Promote customer education and customer-client relationship
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Diligent IT Student | Eager to Learn and Excel
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