Annellyn Arcilla

About the Candidate

Branch Custodian, Wall Street Courier Services (October 25, 2021- September 30, 2022)

• Graphics and Content Creation for local advertisement
• Manage the overall hub operation using the daily performance track report
• Monitoring the daily productivity and success tracker of Riders to monitor performance Reports on the Standardized Performance Dashboard
• Conduct daily checks on failed delivery parcels and PODs
• Attend to a customer complaint with the damaged and wrong item in the parcel.

Mugna and Pixie Valley Apprentice (January 24, 2022- February 11 2022)

• Graphics and Content Creation for Mugna Passion Project and Content calendar creation for Feb-August Posting
• Write a Marketing Blog for the graphics that was created intended for Feb- August Posting
• Created a survey to understand small and medium businesses’ personal aspirations and their needs for digital transformation
• Created 5 graphics per month (Feb-August) for Pixie Valley and Content calendar creation for Feb-August Posting

Virtualahan Trainee (October 2021- December 2021)

• Underwent an 8-Week intensive Digital Skills Training
• Learned about Project Management
• Trained and submitted all the tasks that are required from the training
• Created Buyer Persona and Content Calendar for Social Media Management

Assistant Manager, Palawan Pawnshop (February 2017- September 2021)

• Managed and lead the employees
• Answered all the inquiries while managing the branch
• I was able to educate all the interns on how to have good customer service.
• Email Management
• I was able to market all the products
• Managed and filed all the documents for safekeeping
• Created daily, weekly and monthly reports

Assistant, Dept. of Labor and Employment (January 2016- December 2016)

• Filed all the documents for safekeeping
• Established good customer service in their Agency
• Processed all Check Vouchers

Customer Service Representative (September 2015- December 2016)

• Seasonal customer service representative for the florist
• Looked for some clients’ bids

Administrative Officer (May 2013- September 2015)

• Trained and lead the employees
• Answered all the inquiries and gave the best quality customer service
• Email Management
• I sold their products
• Managed and filed all the documents for safekeeping
• Created daily, weekly and monthly reports

Skills and Acquired

Abilities

Copywriting l Content Writing l Copywriting l E-commerce l Email Marketing l Basic Graphic Design l Lead Generation l Social Media Marketing l Basic Video Editing l Basic Wordpress Foundation and Mgmt l MS Office l Google Suite l Trello l Affinity Designer l Zoom l Slack l Samepage l Photography

Education and Training 

Mugna and Pixie Valley Apprentice (January 24, 2022- February 11 2022) 50 hours Digital Skills Apprentice

DICT (3 Days Training)

3 Days Intensive Digital Skills Training

Virtualahan (October 2021- December 2021)

8-Weeks Intensive Digital Skills Training

University of San Agustin (October 2009- April 2013) Bachelor of Science in Business Administration