Aira Eleona Del Rosario

About the Candidate

Summary:

Technical System Support Analyst, resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Highlights:

• Patient and Diligent
• Knowledge in Troubleshooting
• Telephone etiquette
• Time Management

Experience:

• Responded to customer needs through competent customer service and prompt problem-solving
• Achieved positive results consistently during employee evaluation
• Assist management with scheduling, protocol improvements, and quality assurance.
• Referred difficult issues to upper management while maintaining positive rapport with customer.