About the Candidate
CSR- Fraud Analyst Mar 2021 – May 2023
Concentrix, Angeles City
Reviewing of account activities
Using computerized systems to access details of customers
Handling customer’s complaints
Ensuring customers queries are answered to their satisfactions
Handles and process clerical data into customer’s accounts ensuring timely and accurate data administration
Manages own performance to meet objectives, targets
Accurate update/creation of case notes relating to transactions in data base
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